Retail Parts ProStore 6693

Advance Auto Parts; Towanda (Bradford County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading automotive parts retailer is seeking a Retail Parts Pro in Towanda, PA. This full-time position requires advanced knowledge of automotive systems and parts, proven sales ability, and a strong customer service orientation. Responsibilities include providing exceptional service to DIY customers, managing inventory, and achieving sales goals. Ideal candidates will possess 3–5 years of automotive parts experience and effective communication skills.

Qualifications

• 3–5 years of automotive parts experience.
• Valid driver’s license required.
• Strong customer service orientation.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services such as battery installation and wiper installs.
• Achieve personal/store sales goals.

Skills

Automotive systems knowledge

Customer service

Parts lookup and sourcing

Sales skills

Diagnostic ability

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

Job Description

Retail Parts Pro is a professional‑level sales position in the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and parts knowledge. It supports advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from special orders, FDO, second source, etc. The position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities: task assignment and completion, safety, open/close duties.

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services such as battery installation, testing, wiper installs.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust).
• Speak and write English (Spanish a plus).
• Ability to read and interpret documents (safety rules, operating instructions, parts catalogs, procedure manuals) and write simple correspondence.
• Understand and execute instructions in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately.
• Use Microsoft Word and Excel effectively.
• Strong organizational skills.
• Ability to work assortment of days, evenings, and weekends as needed.

Prior Experience that Sets a Retail Parts Pro Up for Success

• 3–5 years of automotive parts experience.
• Proven sales ability in customer transaction fulfillment.

Requirements

• Valid driver’s license.
• Ase certification preferred but not required.
• Strong customer service orientation.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federally, state, or locally protected class.