Retail Parts ProStore 7742

Advance Auto Parts; Monongahela (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

A major automotive parts retailer in Pennsylvania is seeking a full-time sales associate to support DIY customers. Responsibilities include providing exceptional customer service, managing store inventory and DIY services, and achieving sales targets. Candidates should have 3-5 years of automotive parts experience and strong sales ability. Ideal for those with a passion for automotive systems and customer relations.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to communicate effectively in English (Spanish a plus).
• Strong organizational skills.

Responsibilities

• Provide excellent customer service during visits and phone calls.
• Manage DIY services including installations and testing.
• Achieve sales goals and maintain store standards.

Skills

Automotive systems knowledge

Inventory management

Customer service

Sales skills

Diagnostic equipment operation

Education

Valid driver’s license

ASE Certification (Preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, trouble‑shooting, and project assistance for DIY customers. The role sources parts from various channels including special order, FDO, second source, etc., and maintains in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operate inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operate POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability including internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education / Certifications

Must have a valid driver’s license.

ASE Certification Preferred, But Not Required

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.