Retail Parts ProStore 7067

Advance Auto Parts; Mokena (IL); On-site; USD 22,661 - 24,934; Full time

Job summary

A leading automotive parts retailer seeks a Retail Parts Pro in Mokena, IL. This full-time position demands expert knowledge of automotive systems and exceptional customer service skills. Responsibilities include helping customers identify parts, managing store services, and achieving sales goals. The candidate should have a valid driver's license, ideally be ASE certified, and possess 3-5 years of related experience. Compensation ranges from $16.45 to $18.10 per hour.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability in customer transactions.
• Ability to speak and write in English (Spanish a plus).

Responsibilities

• Provide GAS 2 selling experience for customers.
• Achieve personal/store sales goals.
• Manage DIY services including battery installation.

Skills

Automotive system knowledge

Customer service skills

Sales ability

Communication skills

Organizational skills

Education

Valid driver's license

ASE Certification

Tools

Microsoft Word

Microsoft Excel

Job description

Retail Parts Pro

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It must be able to identify, troubleshoot, and assist DIY customers with projects, source parts from special order, FDO, and second source channels, and possess in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS 2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, and wiper installs
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, and back stock
• Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot
• Provide DIY services such as battery installation, testing, and wiper installs

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, including diagnostic ability for engine, suspension, brakes, electronics, and exhaust systems
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

• 3‑5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education & License

• Must have a valid driver's license
• ASE Certification Preferred, but not required

Compensation

16.45 USD PER HOUR - 18.10 USD PER HOUR

Benefits

Benefits Information
https://jobs.advanceautoparts.com/us/en/benefits

Privacy Notice

California Residents Click Below For Privacy Notice
https://jobs.advanceautoparts.com/us/en/disclosures

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability or any other federal, state or local protected class.