Retail Parts ProStore 6209

Advance Auto Parts; Springfield (IL); On-site; USD 22,661 - 24,934; Full time

Job summary

A leading auto parts retailer is seeking a Retail Parts Pro in Springfield, Illinois. This full-time role requires expertise in automotive systems, strong customer service skills, and the ability to support DIY customers. Applicants should have 3-5 years of automotive parts experience and a valid driver's license. Compensation ranges from $16.45 to $18.10 per hour, with additional benefits available.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.
• ASE Certification Preferred, But Not Required.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs.
• Ensure high standards of customer service and store appearance standards.

Skills

Friendly communication

Parts and automotive system knowledge

Ability to locate and stock parts

Safety knowledge and skills

Strong organizational skills

Education

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Retail Parts Pro

What is a Retail Parts Pro? A professional level sales position capable of supporting the advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It includes advanced identification, troubleshooting, and project assistance for DIY customers. The role can source parts from numerous places including special order, FDO, second source, etc., and has in-depth knowledge of store inventory and maintenance processes. Position is full-time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Certifications & Licensing

Must have a valid driver's license.

ASE Certification Preferred, But Not Required.

Physical Demands

Physical demands for this position include ... (details omitted).

Compensation

16.45 USD per hour – 18.10 USD per hour.

Benefits

Benefits Information: https://jobs.advanceautoparts.com/us/en/benefits

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Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.