Retail Parts ProStore 6999

Advance Auto Parts; Dayton (OH); On-site; USD 20,595 - 22,661; Full time

Job summary

A leading automotive retailer in Dayton, Ohio seeks a Retail Parts Pro to provide excellent customer service and support in sales. The ideal candidate will have strong automotive system knowledge, experience in sales, and the ability to manage various DIY services. This role offers a competitive hourly wage of $14.95–$16.45 and the opportunity to grow in a retail environment.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to read and interpret documents related to safety and maintenance.
• Experience in customer transactions and sales.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services including battery installation and testing.
• Ensure high customer service and store appearance standards.

Skills

Automotive systems knowledge

Sales skills

Customer service skills

Organizational skills

Communication skills

Microsoft Office software

Education

Valid driver's license

ASE Certification (preferred)

Job description

Retail Parts Pro

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. The role can identify, troubleshoot and provide project assistance for DIY customers, source parts from special order, FDO, second source, etc. In-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education & Certifications

• Must have a valid driver's license
• ASE Certification Preferred, but not required

Physical Demands

Physical demands section not provided.

Compensation

14.95 USD PER HOUR - 16.45 USD PER HOUR

Benefits

https://jobs.advanceautoparts.com/us/en/benefits

Legal

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.