Retail Parts ProStore 6787

Advance Auto Parts; Lake Ariel (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive parts supplier in Lake Ariel, Pennsylvania is seeking a professional level sales associate to support the DIY business. The candidate must possess expert knowledge of store systems and automotive parts, along with strong customer service and communication skills. This full-time role requires managing DIY services and reaching sales goals while maintaining high standards of store appearance and customer satisfaction.

Qualifications

• 3-5 years of automotive parts experience; proven sales ability with customer transaction fulfillment.
• Must have effective communication with customers, peers, and management.
• Ability to read and interpret safety rules and operating instructions.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation and testing.

Skills

Automotive parts knowledge

Customer service

Communication skills

Diagnostic skills

Sales skills

Education

3-5 years of automotive parts experience

Valid driver's license

ASE Certification Preferred

Tools

Microsoft Office (Word, Excel)

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, automotive systems, and parts knowledge, as well as the ability to identify, troubleshoot, and assist with DIY projects. The role includes sourcing parts from multiple locations such as special order, FDO, and second sources, and in-depth knowledge of store inventory and maintenance processes. This is a full-time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, and other support tasks
• Maintain high standards of customer service and store appearance
• Key holder responsibilities: task assignment and completion, safety oversight, and open/close duties

Secondary Responsibilities

• Assist in store inventory processes such as truck put-away, shoot-outs, cycle counts, and back stock management
• Maintain store cleanliness, including floors, bathrooms, product facings, dusting, and parking lot
• Provide DIY services such as battery installation, testing, and wiper installs

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Proficiency operating inventory systems and store equipment
• Parts and automotive system knowledge
• Operation of POS and parts lookup systems
• Expertise with testing and diagnostic equipment for DIY services
• ASE P2 certification or equivalent
• Advanced solution, project, and product recommendation skills
• Advanced parts lookup and sourcing ability
• Advanced sales skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability across engine, suspension, brakes, electronics, exhaust, etc.
• Fluent in English (Spanish a plus); effective communication with customers, peers, and management
• Ability to read and interpret safety rules, operating instructions, parts catalogs, and procedure manuals; write simple correspondence
• Follow written, oral, or diagrammatic instructions
• Successfully complete the Parts Knowledge Assessment
• Accurate basic math skills (addition, subtraction, multiplication, division, whole numbers, common fractions, decimals)
• Proficient use of Microsoft Office (Word, Excel)
• Strong organizational skills
• Compensability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3‑5 years of automotive parts experience; proven sales ability with experience in customer transaction fulfillment.

Education & Certifications

Must have a valid driver's license. ASE Certification Preferred, but not required.

Equity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federal, state, or local protected class.