Retail Parts ProStore 4379

Advance Auto Parts; Lancaster (Lancaster County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive retailer in Lancaster County seeks a Professional Level Sales Associate. The role involves providing exceptional customer service for DIY customers, managing store operations, and achieving sales goals. Applicants should have 3-5 years of experience in automotive parts and possess strong communication and organizational skills. ASE Certification is preferred, and a valid driver’s license is required.

Qualifications

• 3-5 years of prior automotive parts experience.
• Valid driver's license is required.
• Strong math skills for measurements.

Responsibilities

• Provide excellent customer service during DIY visits and calls.
• Manage DIY services like battery installation and testing.
• Achieve sales goals and service objectives.

Skills

Customer service

Automotive system knowledge

Problem-solving

Parts sourcing

Communication skills

Organizational skills

Education

ASE Certification Preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. This role has the ability for advanced identification, trouble shooting, and project assistance for DIY customers. The role can source parts from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of store inventory and maintenance processes. The position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills for Success

• Working knowledge of automotive systems and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education & Certifications

Must have a valid driver's license.

ASE Certification Preferred, but not required.

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.