Retail Parts ProStore 6701

Advance Auto Parts; Brandenburg (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive parts retailer in Kentucky is seeking a Retail Parts Pro. This role requires expert knowledge of automotive systems, sales, and exceptional customer service skills. The ideal candidate will have 3-5 years of experience in the automotive industry and a strong ability to assist DIY customers in a full-time capacity. The position emphasizes achieving sales goals while maintaining store standards.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience fulfilling customer transactions.
• Must have a valid driver's license.

Responsibilities

• Provide superior customer service during sales interactions.
• Achieve sales goals and service objectives.
• Manage DIY automotive services.

Skills

Working knowledge of automotive systems

Communication skills

Basic math skills

Organizational skills

Familiarity with POS systems

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional‑level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from numerous places (special order, FDO, second source, etc.), and in‑depth knowledge of store inventory and maintenance processes. The position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately (add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals)
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3‑5 years of prior automotive parts experience.

Proven sales ability with past experience fulfilling customer transactions.

Education

High school diploma or equivalent required.

Certificates, Licenses, Registrations

Must have a valid driver's license.

ASE certification preferred, but not required.

Physical Demands

Standard retail store physical demands apply. Please refer to the state privacy notice for detailed information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Job Details

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Sales and Business Development

Industries: Motor Vehicle Manufacturing and Retail