Retail Parts ProStore 5249

Advance Auto Parts; Muncie (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive retailer in Muncie, Indiana, seeks a Retail Parts Pro to provide expert assistance and sales support for DIY customers. The role requires 3-5 years of experience in automotive parts, strong communication skills, and knowledge of automotive systems. Responsibilities include managing customer interactions, achieving sales goals, and overseeing DIY services. Full-time position with competitive compensation and opportunities for growth.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to read and interpret safety rules and manuals.
• Must be able to complete the Parts Knowledge Assessment.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Achieve personal/store sales goals.
• Manage DIY services like battery installation and testing.
• Maintain high standards of customer service.

Skills

Working knowledge of automotive systems

Effective communication

Organizational skills

Ability to locate and stock parts

Proficient in Microsoft Word and Excel

Parts and automotive system knowledge

Education

Valid driver’s license

ASE Certification (Preferred)

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It provides advanced identification, troubleshooting and project assistance for DIY customers, sources parts from numerous places (special order, FDO, second source, etc.), and has in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience

Education & Certifications

Must have a valid driver’s license. ASE Certification Preferred, but Not Required

Physical Demands

None specified.

Equal Opportunity Employment

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail