Retail Parts ProStore 7830

Advance Auto Parts; Ogden (UT); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading auto parts retailer is seeking a full-time Retail Parts Pro in Ogden, Utah. This role involves providing exceptional customer service, managing DIY services, and requires expert knowledge of automotive parts and systems. Ideal candidates will have 3-5 years of relevant experience and a valid driver's license. Join a team dedicated to helping customers find the right parts!

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with experience in customer transactions.
• Ability to work various shifts including days, evenings, and weekends.

Responsibilities

• Provide GAS2 selling experience for customers.
• Manage DIY services including battery installation.
• Achieve personal/store sales goals.

Skills

Communication skills

Parts and automotive system knowledge

Customer service skills

Organizational skills

Education

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It includes advanced identification, troubleshooting, and project assistance for DIY customers. The role must source parts from multiple places including special order, FDO, second source, etc. The role must have in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Must have a valid driver's license

ASE Certification

Preferred, but not required

Physical Demands

To be determined.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Senior Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Sales and Business Development

Industries: Motor Vehicle Manufacturing and Retail