Retail Parts ProStore 6096

Advance Auto Parts; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive parts retailer in Charlotte is seeking a full-time professional sales associate. The ideal candidate will have expert knowledge of automotive systems and strong customer service skills. Responsibilities include managing DIY services, achieving sales goals, and maintaining store appearance. Required qualifications include 3–5 years of automotive parts experience and excellent communication skills.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with customer transactions.
• Speak and write in English (Spanish a plus).

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Manage DIY services including battery installations.
• Ensure high standards of customer service.

Skills

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Operating inventory systems

Automotive system knowledge

Testing and diagnostic equipment

Advanced selling skills

Education

Valid driver’s license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional‑level sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and parts knowledge. The role involves advanced identification, troubleshooting, and project assistance for DIY customers. The role can source parts from special order, FDO, second source, etc. The role requires in‑depth knowledge of store inventory and maintenance processes. Position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities: task assignment and completion, safety, open/close duties.

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back‑stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot).
• Provide DIY services (battery installation, testing, wiper installs, etc.).

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.).
• Speak and write English (Spanish a plus); effective communication with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

• 3–5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

• Valid driver’s license.
• Ase Certification Preferred (but not required).

Physical Demands

Physical demands vary by duties. Please refer to the California Residents privacy notice for details. Disclosures: https://jobs.advanceautoparts.com/us/en/disclosures

Equal Opportunity Employer

Advance Auto Parts is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.