Retail Parts ProStore 3929

Advance Auto Parts; Montello (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading auto parts retailer is seeking a Retail Parts Pro in Montello, Wisconsin, to provide exceptional customer service and manage various DIY services. The ideal candidate will have strong automotive knowledge, 3–5 years of relevant experience, and excellent sales skills. This full-time role requires a high school diploma and a valid driver's license, with opportunities for career growth within the company.

Qualifications

• 3–5 years of experience in automotive parts.
• Ability to communicate effectively with customers.
• Valid driver's license required.

Responsibilities

• Provide excellent customer service and manage DIY services.
• Achieve store sales goals and maintain store appearance.
• Assist in inventory processes and ensure cleanliness.

Skills

Automotive systems knowledge

Customer service skills

Parts sourcing skills

Sales skills

Bilingual (English/Spanish)

Organizational skills

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This position can source parts from numerous places including special order, FDO, second source, etc., and possesses in‑depth knowledge of store inventory and maintenance processes. It is a full‑time role.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities: task assignment and completion, safety, open/close duties.

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.).
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

3–5 years of prior automotive parts experience and proven sales ability with past experience in fulfillment of customer transactions.

Education

High school diploma or equivalent required.

Certificates, Licenses, Registrations

Must have a valid driver’s license.

ASE Certification Preferred, But Not Required

Preferred but not mandatory.

Physical Demands

Physical demands are typical of a retail parts environment and include standing, lifting, and using store equipment.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

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