Retail Parts ProStore 8441

Advance Auto Parts; Pompano Beach (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading auto parts retailer in Pompano Beach is seeking a full-time Retail Parts Pro to enhance the DIY customer experience. The role demands advanced knowledge of automotive systems and strong sales abilities. Candidates should possess exceptional customer service skills and be able to manage store inventory processes effectively. Ideal applicants will have 3-5 years of automotive parts experience and a valid driver's license.

Qualifications

• Expert knowledge of store systems and automotive systems.
• Ability to communicate effectively in English.
• Strong organizational skills and ability to work flexible hours.

Responsibilities

• Provide exceptional service during customer interactions.
• Manage DIY services and ensure store cleanliness.
• Assist in inventory management and achieve sales goals.

Skills

Customer service

Automotive system knowledge

Sales abilities

Inventory management

Use of Microsoft software

Education

Valid driver’s license

ASE Certification Preferred

3-5 years automotive parts experience

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It provides advanced identification, troubleshooting and project assistance for DIY customers, sourcing from special order, FDO, second source, and other venues. The role possesses in‑depth knowledge of store inventory and maintenance processes. Position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task allocation, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back‑stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education / Certifications

Certificates, Licenses, Registrations

Must have a valid driver’s license

ASE Certification Preferred, But Not Required

Physical Demands

No specific physical demands listed.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.