Retail Parts ProStore 5601

Advance Auto Parts; Mount Juliet (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

A leading auto parts retailer is seeking a Mid-Senior level Sales Associate for their Mount Juliet, Tennessee location. This full-time role requires advanced knowledge of automotive systems and a strong sales background. The ideal candidate will provide excellent customer service, manage DIY services, and help achieve sales goals. Experience with automotive parts and strong communication skills are essential for success.

Qualifications

• 3-5 years of experience in automotive parts.
• Ability to communicate effectively in English; Spanish is a plus.
• Strong understanding of safety protocols and operating procedures.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Ensure high standards of customer service and store appearance.
• Manage DIY services including battery installations and testing.
• Ensure high standards of customer service and store appearance.
• Handle key holder responsibilities and safety for open/close duties.
• Assist in inventory processes and maintain store cleanliness.

Skills

Automotive systems knowledge

Sales skills

Customer service

Organizational skills

Diagnostic ability

Communication skills

Education

Valid driver's license

ASE Certification (Preferred)

Tools

Microsoft Word

Microsoft Excel

POS systems

Job description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It includes advanced identification, troubleshooting, and project assistance for DIY customers, sourcing from special order, FDO, second source, etc., and in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck putaway, shootouts, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

• 3‑5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education & Certifications

• Must have a valid driver's license
• ASE Certification Preferred, But Not Required

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Sales and Business Development
• Industries: Motor Vehicle Manufacturing and Retail

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.