Retail Parts ProStore 5198

Advance Auto Parts; Baltimore (MD); On-site; USD 22,661 - 24,934; Full time

Job summary

A leading automotive parts retailer is seeking a Retail Parts Pro in Baltimore, Maryland. The role involves providing exceptional service to DIY customers, identifying parts, and managing sales goals. Candidates should have extensive automotive knowledge and previous sales experience. Physical demands include regular lifting and standing. The position offers competitive hourly pay and various benefits.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to lift up to 50 lbs and stand for extended periods.
• Speak and write English (Spanish a plus).

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation.

Skills

Automotive system knowledge

Sales ability

Customer service

Communication skills

Organizational skills

Education

Valid driver's license

ASE Certification

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. This role can source from numerous places including special order, FDO, second source, etc. This role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education & Certifications

Must have a valid driver's license

ASE Certification Preferred, but not required

Physical Demands

Position involves regular lifting of up to 50 lbs and standing for extended periods.

Compensation Range

16.45 USD PER HOUR - 18.10 USD PER HOUR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

Legal Notice

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.