Retail Parts ProStore 6921

Advance Auto Parts; Brooklyn (CT); On-site; USD 25,003 - 27,496; Full time

Job summary

A leading automotive retailer is seeking a Retail Parts Pro to provide exceptional customer service and sales support. This full-time position requires advanced knowledge of automotive systems and parts. Key responsibilities include achieving sales goals, managing DIY services, and assisting with store inventory processes. Ideal candidates will have 3-5 years of automotive parts experience and proficiency in Microsoft applications.

Qualifications

• 3-5 years of prior automotive parts experience.
• Speak and write English; Spanish a plus.
• Ability to read and interpret safety rules and procedure manuals.

Responsibilities

• Provide selling experience for DIY customer visits.
• Achieve personal/store sales goals.
• Manage DIY services including battery installation and testing.

Skills

Customer service skills

Automotive system knowledge

Sales skills

Organizational skills

Friendly communication

Basic math skills

Microsoft software proficiency

Education

High school diploma or equivalent

Valid driver's license

Job description

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It involves advanced identification, troubleshooting and project assistance for DIY customers, sourcing from special order, FDO, second source, etc., and in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success

• Working knowledge of automotive systems, including internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience

Proven Sales Ability

Past experience in fulfillment of customer transactions

Education & Certifications

Certificates, Licenses, Registrations: Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

No description provided

Compensation Range

18.15 USD PER HOUR - 19.96 USD PER HOUR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.