Retail Parts ProStore 3227

Advance Auto Parts; Carol Stream (IL); On-site; USD 22,661 - 24,934; Full time

Job summary

A leading automotive parts retailer in Carol Stream is seeking a Retail Parts Pro to deliver excellent customer service and support sales. This role requires extensive automotive knowledge and previous experience, alongside key responsibilities such as managing DIY services and achieving sales goals. Ideal candidates have strong communication skills and a passion for helping DIY customers. A driver's license and ASE certification are preferred.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.
• Ability to read and interpret documents such as safety rules and procedure manuals.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and testing.

Skills

Strong organizational skills

Ability to locate and stock parts

Parts and automotive system knowledge skills

Friendly communication

Safety knowledge and skills

Expert at testing and diagnostic equipment

Operating inventory systems and store equipment

Advanced selling skills for DIY

Education

Must have a valid driver's license

ASE Certification Preferred

Tools

Microsoft software (Word, Excel)

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education and Certifications

Must have a valid driver's license.

ASE Certification Preferred, but not required.

Physical Demands

No specific physical demands listed.

Compensation Range

16.45 USD PER HOUR - 18.10 USD PER HOUR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.