Retail Parts ProStore 2289

Advance Auto Parts; Garden City (KS); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading automotive retailer in Garden City is seeking a Retail Parts Pro to enhance the DIY customer experience. This full-time role involves managing DIY services, ensuring high customer service standards, and requires strong parts and automotive knowledge. Candidates should have prior automotive parts experience and effective communication skills. Competitive salary and benefits offered.

Qualifications

• 3-5 years of prior automotive parts experience.
• Valid driver's license required.
• ASE Certification preferred but not required.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Manage DIY services including battery installations.
• Ensure high standards of customer service and store appearance.

Skills

Customer service skills

Communication

Diagnostic abilities

Parts knowledge

Sales skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Overview

Retail Parts Pro – A professional level sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, automotive systems, and parts knowledge, and has the ability to identify, troubleshoot, and provide project assistance for DIY customers. The position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment & completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes: truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, divide in all units of measure, using whole numbers, fractions, decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience; proven sales ability with experience in fulfillment of customer transactions.

Education & Certifications

Valid driver's license. ASE Certification Preferred, but not required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.