Retail Parts ProStore 5685

Advance Auto Parts; Douglasville (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading auto parts retailer is seeking a Retail Parts Pro in Douglasville, Georgia. This full-time role requires advanced automotive knowledge, excellent customer service skills, and experience in sales. Responsibilities include assisting DIY customers, managing inventory processes, and ensuring high standards of customer service. Candidates should have 3-5 years of automotive parts experience and effective communication skills. ASE Certification is preferred but not mandatory.

Qualifications

• 3-5 years of prior automotive parts experience.
• Must have a valid driver's license.
• Effective communication with customers and peers.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits.
• Achieve personal/store sales goals.
• Manage DIY services including battery installation.

Skills

Customer service

Automotive system knowledge

Parts knowledge

Sales skills

Communication

Education

ASE Certification Preferred

Job description

Retail Parts Pro

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. Responsibilities include advanced identification, troubleshooting, and project assistance for DIY customers, sourcing from many places including special order, FDO, second source, etc., and in-depth knowledge of store inventory and maintenance processes. This is a full‑time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems; diagnostic ability across internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); effective communication with customers, peers, and management
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, divide; whole numbers, fractions, decimals
• Use Microsoft Word and Excel effectively
• Strong organizational skills
• Work an assortment of days, evenings, and weekends as needed

Prior Experience

3‑5 years of prior automotive parts experience; proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Must have a valid driver's license. ASE Certification Preferred, but not required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.