Retail Part time Customer Service Supervisor

The TJX Companies, Inc.; Richmond (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee a vibrant team at their retail location. This role is pivotal in promoting an excellent customer experience and ensuring the store operates smoothly. You'll lead by example, engage with customers, and train associates to provide top-notch service. With a commitment to diversity and inclusion, this company offers a supportive environment where you can grow your career while making a significant impact. Join a team that values collaboration and development, and take the next step in your retail career!

Benefits

Associate Discounts

401(k) with Company Contributions

Medical/Dental/Vision Coverage

Paid Parental Leave

Vacation and Sick Leave

Referral Bonuses

Legal Insurance

Scholarship Programs

Child Care Discounts

Qualifications

• Minimum of 1 year retail experience and 6 months of leadership experience.
• Strong understanding of merchandising techniques and customer service.

Responsibilities

• Oversees a team of Associates ensuring prompt, courteous service.
• Leads by example through engaging with customers and maintaining store organization.
• Addresses customer concerns promptly to ensure satisfaction.

Skills

Customer Service

Communication Skills

Organizational Skills

Leadership

Multitasking

Education

High School Diploma

Retail Experience

Job description

TJ Maxx

At TJX Companies, every day offers new opportunities for growth, exploration, and achievement. Join our vibrant team that values diversity, collaboration, and your development. Whether working in our global Home Offices, Distribution Centers, or Retail Stores—including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you'll find abundant opportunities to learn, thrive, and make an impact. Become part of our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs. Leads by example through engaging with customers and maintaining a clean, organized store. Role models outstanding customer service.

• Creates a positive customer experience both internally and externally
• Promotes honesty, integrity, and confidentiality
• Participates in training and mentoring Associates on front-end principles
• Coaches Associates on personalizing the customer experience and promoting loyalty programs
• Assigns registers, supports POS coverage, and coordinates breaks for Associates
• Addresses customer concerns promptly to ensure satisfaction
• Ensures tasks are completed according to store plans; prioritizes as needed
• Communicates effectively with management and team members about priorities and progress
• Provides and receives recognition and constructive feedback
• Partners with Management on training needs to enhance effectiveness
• Ensures compliance with labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports store shrink reduction initiatives
• Maintains a safe environment by promoting safety awareness
• Performs other duties as assigned

Who We’re Looking For:

• Available to work flexible schedules, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multitasking effectively
• Excellent communication and organizational skills with attention to detail
• Adaptable to changes and unexpected situations
• Team player who collaborates well with peers and supervisors
• Ability to train others
• Minimum of 1 year retail experience and 6 months of leadership experience

Benefits include:

Associate discounts, EAP, smoking cessation, bereavement leave, 401(k) with company contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more. Eligible employees may also receive 401(k) matching, medical/dental/vision coverage, HSA, FSA, life insurance, disability benefits, paid parental leave, holidays, vacation, sick leave, insurance discounts, scholarship programs, and adoption assistance. Benefits are subject to plan terms and may change over time. Contact your TJX representative for more information.

Equal Opportunity Employment:

We are committed to a diverse and inclusive workplace. TJX considers all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any protected status under applicable laws. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and relevant laws.

Address: 3575 Main Street

Location: USA TJ Maxx Store 1277 Richmond, IN

This position offers a starting pay range of $13.00 to $13.50 per hour, with actual pay determined by skills, qualifications, and experience.