Retail Outdoor Lead

DICK'S Sporting Goods; Philadelphia (Philadelphia County); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

DICK’S Sporting Goods in Philadelphia, House of Sport seeks an Outdoor Lead to guide the department, direct daily workflow and elevate customer service for athletes exploring outdoor, fishing, camping and hiking gear.

You will train associates, manage scheduling, uphold company standards, and build lasting relationships with customers by sharing product knowledge and advice on use and maintenance of equipment.

Qualificações

• High school diploma or equivalent.
• 1-3 years experience; prior retail experience preferred.

Responsabilidades

• Provide thoughtful product recommendations that fit the skill/experience level of each athlete.
• Direct workflow and oversee daily operations within the department under the Assistant Store Manager.
• Deliver elevated customer service and build meaningful relationships with athletes in the great outdoors.

Conhecimentos

Retail experience

Customer service

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

At House of Sport, the Outdoor Lead will be expected to provide thoughtful product recommendations that fitthe skill/experience level of each athlete. As the Outdoor Lead they are responsible for directing workflow andoverseeing the daily operations within the department under the direction of the Assistant Store Manager. Inaddition, through elevated customer service the lead will build meaningful relationships with athletes within thegreat outdoors, fishing, camping, hiking, etc. Additional responsibilities will also include driving results, ensuringCompany standards, and assisting with storewide operations as needed.

Customer Service & Sales:

• Responsible for driving the highest level of customer service within our Outdoor department whileengaging in behaviors that are in-line with company’s service and selling standards

• Bring to life the power of opinion. Making sure the explorer experience includes product experts whoprovide consultative advice while demonstrating excellent product knowledge

• Uphold standards for merchandise presentation, showcasing the best apparel and equipment brands insporting goods by following established floor sets, signing requirements, price changes, replenishmentand recovery processes, in-stock, etc.

• Guide and educate athletes through their purchase by communicating information on use andmaintenance of their equipment and accessories

Scheduling & Operations:

• Assist the store management team with general supervision in the store in accordance with Companypolicies and procedures, including opening and closing the store, performing Front End and Cash Officefunctions

• Assist manager with department scheduling, directing workflow, daily guide assignments, andmonitoring project status

• Communicate information to department guides regarding Company initiatives, programs, promotions,etc.

• Maintaining Company loss prevention standards and controlsMentoring & Developing Talent:

• Assist with training associates on Company procedures and programs; this includes new associatetraining and cross training current associates.

• Train and mentor new hires by sharing experience, knowledge and best practices. Share timelyfeedback on projects, tasks and deliverables

QUALIFICATIONS:

• High school diploma or equivalent

• 1-3 years experience; prior retail experience preferred