Retail Associate Outdoor Lead

DICK'S Sporting Goods, Inc.; Mobile (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

DICK'S Sporting Goods, in Mobile, AL, seeks an Outdoor Lead to guide the House of Sport's Outdoor department, provide thoughtful product recommendations, and oversee daily operations under the Assistant Store Manager.

You will drive customer service, educate athletes on use and care of gear, supervise scheduling, mentor new hires, and uphold merchandising standards while building relationships in fishing, camping and hiking communities.

Qualifications

• High school diploma or equivalent; 1–3 years retail experience.
• Strong customer service and product knowledge.

Responsibilities

• Provide thoughtful product recommendations that fit the skill/experience level of each athlete.
• Direct workflow and oversee daily operations within the department under the Assistant Store Manager.
• Deliver elevated customer service and build meaningful relationships with athletes in outdoor activities.
• Assist with department scheduling and general store operations.
• Mentor and develop new hires and share best practices.
• Maintain merchandise presentation and in-store standards.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or equivalent

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world's greatest sports team,

OVERVIEW:

At House of Sport, the Outdoor Lead will be expected to provide thoughtful product recommendations that fit the skill/experience level of each athlete. As the Outdoor Lead they are responsible for directing workflow and overseeing the daily operations within the department under the direction of the Assistant Store Manager. In addition, through elevated customer service the lead will build meaningful relationships with athletes within the great outdoors, fishing, camping, hiking, etc. Additional responsibilities will also include driving results, ensuring Company standards, and assisting with storewide operations as needed.

Customer Service & Sales:

Responsible for driving the highest level of customer service within our Outdoor department while engaging in behaviors that are in‑line with company’s service and selling standards. Bring to life the power of opinion. Making sure the explorer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge. Uphold standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods by following established floor sets, signing requirements, price changes, replenishment and recovery processes, in‑stock, etc. Guide and educate athletes through their purchase by communicating information on use and maintenance of their equipment and accessories.

Scheduling & Operations:

Assist the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions Assist manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status Communicate information to department guides regarding Company initiatives, programs, promotions, etc. Maintaining Company loss prevention standards and controls

Mentoring & Developing Talent:

Assist with training associates on Company procedures and programs; this includes new associate training and cross training current associates. Train and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables

QUALIFICATIONS:

High school diploma or equivalent 1-3 years experience; prior retail experience preferred

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.