Retail Ops & Merch Lead – Customer Experience

The TJX Companies, Inc.; Pittsburgh (Allegheny County); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Medical/dental/vision

Health Savings Account

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto insurance discounts

Scholarship program

Adoption assistance

Job summary

HomeGoods at The TJX Companies, Inc. is seeking a flexible, customer‑focused team member to execute receiving and merchandising standards and support a clean, organized store environment in alignment with store plans.

You will engage with customers, train associates, and help drive smooth flow of goods from truck to sales floor while upholding safety and loss‑prevention practices. Previous retail and leadership exposure helps you thrive in a fast-paced, dynamic team setting.

Qualifications

• Flexible schedule including nights and weekends.
• Superior communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Capable of lifting heavy objects with or without accommodation.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor
• Trains and mentors associates on established merchandising and processing principles
• Ensures merchandise is properly tagged, hung, secured, and coded
• Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor
• Ensures associates complete tasks and activities according to store plan; prioritizes as needed
• Monitors productivity of team and coaches as necessary
• Organizes and rotates back stock for easy replenishment
• Maintains and upholds merchandising philosophy and signage standards
• Maintains all organizational, cleanliness and recovery standards for the backroom area
• Ensures compliance with recycling and, where applicable, hazardous waste programs
• Communicates accurately and effectively with management and associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with management on associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Communication skills

Multi-tasking

Team player

Leadership experience

Attention to detail

Job description

HomeGoods at The TJX Companies, Inc. is seeking a flexible, customer‑focused team member to execute receiving and merchandising standards and support a clean, organized store environment in alignment with store plans.

You will engage with customers, train associates, and help drive smooth flow of goods from truck to sales floor while upholding safety and loss‑prevention practices. Previous retail and leadership exposure helps you thrive in a fast-paced, dynamic team setting.