Retail Ops Lead: Inventory, Staffing & Guest Care

Aramark; Indianapolis (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

Aramark Retail Manager in Indianapolis oversees operations of the assigned retail location, ensuring efficient service in line with company policies and client contracts. The role coordinates guest services, merchandising, inventory, purchasing, and store needs.

Responsibilities include inventory management, staff hiring with HR, training customer service programs, cash and security procedures, resolving customer issues, and leading periodic inventories to ensure accuracy.

Qualifications

• Must have 2-4 years of experience or an equivalent combination of education and experience.
• Bachelor's degree or equivalent experience in business or related field.
• Familiar with Microsoft Office and Point of Sales systems.
• Ability to work a flexible, event-based schedule including some evenings and weekends.
• Strong organizational skills.
• Profit and loss (P&L) accountability and/or contract-managed service experience preferred.
• Ability to demonstrate excellent customer service using Aramark's standard service mode.

Responsibilities

• Responsible for the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution
• Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget
• Ensure development and training of customer service programs and product knowledge
• Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
• Address and resolve any customer issues
• Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores
• Periodically check and verify the accurate ticketing of merchandise
• Lead periodic physical inventories as well as potential count discrepancies
• Maintain effective client and customer rapport for mutually helpful business relationships
• At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Skills

Customer service

Staff coordination

P&L accountability

Organizational skills

Flexible schedule

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

POS systems

Job description

Aramark Retail Manager in Indianapolis oversees operations of the assigned retail location, ensuring efficient service in line with company policies and client contracts. The role coordinates guest services, merchandising, inventory, purchasing, and store needs.

Responsibilities include inventory management, staff hiring with HR, training customer service programs, cash and security procedures, resolving customer issues, and leading periodic inventories to ensure accuracy.