Retail Operations Support Specialist - Accelerator

Mars, Incorporated and its Affiliates; Bentonville (AR); On-site; USD 70,000 - 110,000; Full time

Job summary

Mars, Incorporated and its Affiliates is seeking a Senior Retail Programs Manager to serve as the essential conduit between the Accelerator internal teams and Retail partners in the field. The role translates agreed customer strategies into actionable, measurable in-store activities and requires exceptional communication and strong program and project management skills.

You will drive end-to-end collaboration across Account, Shopper Marketing, Customer Marketing, Display & Equipment, and

Responsibilities

• Translating customer strategies into actionable, measurable in-store activities.
• Communicating effectively with Accelerator internal teams and Retail partners.
• Designing and tracking KPIs and analytics for objectives.
• Leading end-to-end collaboration across Account, Shopper Marketing, Customer Marketing, Display & Equipment, and Category teams.
• Documenting and embedding operational processes and change management within the Accelerator Retail team.
• Providing timely communications to Leadership on performance metrics and opportunities.
• Developing timelines and materials for Retail execution (cycle plans, system setup, instructions, reporting).
• Partnering with the broader Retail Strategy & Operations Team on cross-team initiatives.

Job description

Job Description:

The key link between the Accelerator internal teams and their Retail partners in the field, the role is integral in enabling us to meet our goals by enabling the translation of agreed customer strategies into actionable, measurable in-store activities. In doing so, the role will need to be an excellent communicator with strong program and project management skills and a high level of expertise in translating priorities into action. Success in this role will be achieved through:

• Supporting the alignment and driving of strategies that will best position the Accelerator Retail team to deliver excellent in-store execution
• Working across enterprise and owning alignment with our Account, Shopper Marketing, Customer Marketing, Display & Equipment (D&E) and Category teams.
• Partnering with their line manager and the Accelerator Retail Directors to design and drive the appropriate measures and key performance indicators and analytics for all objectives
• Working end to end with the Accelerator internal teams to maximize the potential and execution of all Retail programs and activities
• Driving relentless continuous improvement in designing, documenting, and embedding operational processes and enablers to deliver against operational imperatives, including owning all aspects of change management with the Accelerator Retail team
• Facilitating ongoing discussions with Accelerator Retail Director on business impact, KPI achievement and tracking to ensure understanding of Retail delivery and ongoing area of opportunity and continuous improvement
• Delivering complete and on-time communications for ad hoc requests to Accelerator leadership (e.g., performance on sellthrough or speed to market)
• Owning establishment of process and timeline development for Accelerator-specific sales materials needed for Retail execution (cycle plans, system set up, executional instructions, reporting and analytics)
• Collaborating across the broader Retail Strategy & Operations Team to represent Accelerator on all key, cross-team initiatives, with a focus on continuous improvement and efficiency
• Delivering operational control within assigned D&E, surge, and incentive budgets. Support the D&E forecasting process for the Accelerator Channel by forecasting channel-specific needs across D&E, Seasonal, Moments and Innovation
• Partnering with the Mars Snacking Retail Training Manager on the onboarding of Accelerator Retail channel resources
• Completing special projects assigned by their line manager and Accelerator Retail Directors