Retail Operations Supervisor: Lead Multi-Unit Teams

AVI Foodsystems, Inc.; Youngstown, Northern (OH, KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health, dental, vision, and life insur

Paid vacations and holidays

401(k) with company match

Comprehensive training

Growth opportunities

Family culture

Job summary

AVI Foodsystems, Inc. is recruiting a Supervisor Retail Operations for Youngstown State University in Youngstown, OH. The role leads multiple dining locations, ensuring strong customer service, staff supervision, and efficient operations in a fast-paced, service-driven environment.

The position emphasizes hands-on leadership, inventory control, POS management, and adherence to quality and sanitation standards to deliver excellent guest experiences across campus dining locations.

Qualifications

• Background inclusive of franchised quick service restaurant operations, preferably in a multi-unit capacity
• Successful team leadership experience
• Excellent customer service and communication skills, both written and verbal
• ServSafe certification preferred
• Working knowledge of Microsoft Office: Word, Excel and PowerPoint
• Knowledge of POS systems
• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

Responsibilities

• Effectively manage multiple retail dining locations and service teams with a hands-on approach
• Provide leadership, driving quality and efficiency in the areas of customer service, food production, menu development, product selection, quality control, sanitation, housekeeping, merchandising, marketing and promotions
• Manage inventory control, product forecasting and food and supplies ordering
• Handle cash appropriately and operate and troubleshoot the POS system as needed; train others to operate the system and learn how to navigate the POS system
• Ensure proper merchandising and marketing materials within each retail location
• Monitor operating procedures, supervise staff and provide training development as needed
• Ensure excellent customer service in each retail food location
• Comply with all AVI policies and procedures; maintain a safe and healthy environment for clients, customers and team members

Skills

Team leadership

Customer service

POS systems

Microsoft Office

Food service knowledge

Franchise operations

Tools

POS systems

Word

Excel

PowerPoint

Job description

AVI Foodsystems, Inc. is recruiting a Supervisor Retail Operations for Youngstown State University in Youngstown, OH. The role leads multiple dining locations, ensuring strong customer service, staff supervision, and efficient operations in a fast-paced, service-driven environment.

The position emphasizes hands-on leadership, inventory control, POS management, and adherence to quality and sanitation standards to deliver excellent guest experiences across campus dining locations.