Retail Operations Supervisor

HomeTown Pharmacy Inc; Grant Township (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

HomeTown Pharmacy Inc is seeking a Retail Operations Supervisor to oversee the company’s retail pharmacies. The role requires coordinating store operations, labor planning, budgeting, and liaison with senior management to achieve yearly store goals.

The candidate should have a bachelor’s degree or at least five years of relevant experience, strong communication and computer skills, and travel flexibility to support multiple locations. On-call 24/7 availability is noted in the responsibilities.

Qualifications

• Bachelor's degree or 5+ years experience in the field.
• Strong communication and computer skills required.
• Travel flexibility/availability required.

Responsibilities

• Oversee Retail Store Operations across the corporation.
• Schedule and manage store labor, inventory, and daily functions.
• Serve as liaison between Senior Management and store employees.
• Train Regional Pharmacy Technician team and oversee scheduling.
• Monitor monthly sales and set location goals.
• Assist with budgeting (labor, advertising, inventory, expenses).
• Support pharmacy acquisitions or moves and policy compliance.
• Participate in hiring, discipline, and placement decisions.
• Help implement yearly/monthly advertising plans and sales growth.

Skills

Strong communication

Computer skills

Travel flexibility

Education

Bachelor's degree

5+ years experience in field

Job description

The Retail Operations Supervisor reports directly to the Director of Retail and administers store operations for retail pharmacies of the company, this includes planning, organizing, developing, implementing, coordinating and directing. The Retail Operations Supervisor acts as a role model of professionalism, ethical behavior, and effective decision making at all times. This position is directly responsible for the operations of the retail pharmacies. This position requires the individual to be on call 24/7.

Duties and Responsibilities:

• Oversee Retail Store Operations throughout corporation
• Support with daily functions of retail operations
  • Scheduling, maintenance, alarm calls, prescription processing, accounting procedures, inventory
• Create a store plan for each location to include store labor, prescription count, front end sales, employee structure, store hours, forecast of upcoming year based on gross profit from previous year
• Act as a liaison between Senior Management and store employees
• Store structure communicated to all employees
• Assist with accountability of all employees to meet store goals/plan
• Support with the annual review process at each location
• Assist with daily employee issues
• Analyze and evaluate monthly sales reports for each location
  • Set and implement monthly goals based on sales figures
  • Teach/train managers to understand sales figures/monthly goals
• Oversee different budgeting aspects at each location
  • Set budgeting goals yearly to meet
    • Labor, advertising, store inventory, variable expenses
  • Teach/ train managers budgeting aspects/goals and assist with implementation
• Help facilitate with transition of new pharmacy acquisition or moves
• Assist with communication between Managers and store employees
• Oversee and Train Regional Pharmacy Technician team
• Communicate regularly with Senior Management regarding Corporate issues
• Assist with increasing/implementing sales growth
• Create, communicate and hold managers accountable for achieving yearly store goals
• Understand policy & procedure for all departments of retail operations
  • Accounting, pharmacy, front end & Corporate handbook
• Oversee retail operations on a routine basis to ensure policy is followed
• Assist with employee handbook and benefit awareness
• Assist with maintaining a legal and compliant workplace
• Oversee and assist with pharmacist scheduling
• Support with hiring/firing/discipline/placement /advancement of employees
  • Testing, certification
  • Teaching, Training, Mentoring
• Assist with yearly/monthly plans/implementation for advertising
  • Bag stuffers, signage, newspapers, community events
  • Give away items
• Assist with increasing/implementing sales growth
• Create, communicate and hold managers accountable for achieving yearly store goals
• Bachelor's Degree or a minimum 5 years' experience in the field
• Valid driver's license
• Strong communication and computer skills
• Travel flexibility/availability