Retail Operations Specialist

Advantage Solutions; Lanham (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

401(k) with company match

Training and Career Development

Generous Paid Time-Off

Job summary

Advantage Solutions is seeking a dynamic Retail Operations Specialist based in Lanham, MD, who will serve as a liaison between retail operations and clients. The role includes providing analytical support and directing retail management to enhance operational efficiency.

The ideal candidate will have at least an Associate's Degree, 1-3 years of route-based retail operations experience, and strong skills in retail management and communication.

This position offers benefits including medical, 401(k), and paid time off.

Qualifications

• 1–3 years of experience in route-based retail operations.
• 4+ years of applicable work experience.
• 2+ years of supervisory experience preferred.

Responsibilities

• Ensure compliance regarding distribution and new item speed to shelf.
• Review and approve all cycle activities.
• Track new hires' productivity/results and provide feedback.
• Compile and consolidate information flow from client teams.
• Facilitate client retail visits/audits.

Skills

Retail management

Excel (Pivot tables, VLOOKUP)

Communication skills

Analytical skills

Customer relationship management

Education

Associate’s Degree or equivalent experience

Bachelor's Degree in Business Management (preferred)

Tools

Microsoft Office Suite

iPad/ARTS functionality

Job description

Retail Operations Specialist

Job Locations: US-MD-Silver Spring | US-VA-Alexandria | US-MD-Lanham

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Retail Operations Specialist (ROS) who will serve as an informational conduit between retail operations, clients/Retail Client Services Manager (RCSM) and the local markets. The ROS will provide analytical support and direction to retail management by synthesizing upstream information and creating actionable reporting and prioritization for the field. The ROS reports to the Director of Retail Operations.

What we offer

• Full‑Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time‑Off

Responsibilities

• Ensure compliance in regard to distribution, new item speed to shelf and all other pertinent client objectives.
• Review and approve all cycle activities.
• Gatekeeper of 30/60/90 day feedback; track new hires productivity/results and provide feedback to DROs/ROMs.
• Serve as single point of contact with Talent Acquisition (TA)/Total Rewards (TR) for hiring and onboarding process; assist with requisition and approval process.
• Compile and consolidate information flow from client/BDM teams.
• Communicate cycle priorities, promotional activities and special projects to the Retail Management Team.
• Facilitate client retail visits/audits and maintain routing execution (SRM).
• Gatekeeper of ARTS data (surveys, notes, doc locker, etc.).
• Consolidate retail audits, provide feedback/follow‑up actions to ROMs and DROs.
• Work with Retail Supervisor team to ensure accuracy of the Core Roster.
• Coordinate training and staffing; facilitate and enhance training for retail operations/direct retail teams.
• Relate field intelligence to headquarters and clients based on retail and field contacts.

Minimum Qualifications

• Associate’s Degree or equivalent experience (Required); Bachelor's Degree in Business Management or equivalent experience preferred.
• 1–3 years of experience in route‑based retail operations.
• 4+ years of applicable work experience.
• 2+ years of supervisory experience preferred.

Skills, Knowledge and Abilities

• Ability to understand complex demands of a decentralized organization and meet challenging timelines.
• Strong functional experience in retail management.
• Expert level on iPad/ARTS functionality.
• Solid understanding of Excel (Pivot tables, VLOOKUP, etc.).
• Positive, energetic and enthusiastic communication to achieve results through others.
• Commitment to meeting or exceeding customer expectations; responsive to internal & external customer needs.
• Collaborative teamwork, respect for others’ ideas, and support to colleagues.
• Proficiency with Microsoft Office Suite and customer/client specific applications.
• Excellent written and verbal communication skills.
• Strong prioritization, analytical, and research skills.
• Well‑organized, detail‑oriented, and able to handle a fast‑paced work environment.
• Track record of building and maintaining customer/client relationships.
• Flexible and adaptable; able to change and alter according to project or business changes.
• Independent work with minimal supervision while meeting deadlines.
• Ability to manage multiple tasks accurately amid frequent interruptions and competing deadlines.

Environmental & Physical Requirements

The position is primarily office/sedentary. Incumbent must be able to sit for extended periods (66%+ of the day), hear the telephone, enter data on a computer, and lift up to 10 pounds.

Travel Requirements

Essential duties include travel and driving up to 20% of the time.

Equal Opportunity Employer

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.