Retail Operations Service Desk Coordinator

Oxford Solutions, Inc.; Pittsburgh (Allegheny County); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Oxford Solutions, Inc. is seeking an entry-level Retail Operations Service Desk Coordinator to support our client’s retail operations.

Ideal for someone with 1-2 years of retail or customer-facing experience who thrives in a fast-paced environment and enjoys helping customers. You will review tickets, monitor alarms, provide status updates, assist customers and employees with basic questions, document issues, and escalate more complex matters.

Qualifications

• 1-2 years of retail or customer-facing experience preferred
• Strong customer service and communication skills
• Comfortable working with ticketing systems and basic office technology
• Working knowledge of Microsoft Word, Excel, and PowerPoint
• Ability to stay organized and respond calmly to changing priorities
• Loss prevention or asset protection experience is helpful but not required

Responsibilities

• Review, respond to, and update incoming service tickets
• Monitor alerts and alarms and follow established response procedures
• Provide timely status updates to internal teams
• Assist customers and employees with basic questions and service needs
• Document issues accurately and escalat[e] more complex matters
• Manage changing priorities in a fast-paced environment
• Support general administrative and operational tasks

Skills

Customer service

Communication

Organization

Prioritization

Tools

Ticketing systems

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Oxford Solutions is working with a client seeking an entry-level Retail Operations Service Desk Coordinator. This role is ideal for someone with 1-2 years of retail experience who enjoys assisting customers, managing multiple priorities, and working in a fast-paced environment.

You will provide first-level support by reviewing incoming service tickets and alarms, responding to routine issues, and keeping internal teams informed. Candidates with retail loss prevention or asset protection exposure are especially encouraged to apply.

Responsibilities

• Review, respond to, and update incoming service tickets
• Monitor alerts and alarms and follow established response procedures
• Provide timely status updates to internal teams
• Assist customers and employees with basic questions and service needs
• Document issues accurately and escalat[e] more complex matters
• Manage changing priorities in a fast-paced environment
• Support general administrative and operational tasks

Qualifications

• 1-2 years of retail or customer-facing experience preferred
• Strong customer service and communication skills
• Comfortable working with ticketing systems and basic office technology
• Working knowledge of Microsoft Word, Excel, and PowerPoint
• Ability to stay organized and respond calmly to changing priorities
• Loss prevention or asset protection experience is helpful but not required
• Monday and Friday: Remote
• Tuesday through Thursday: Onsite

Retail Operations Service Desk Coordinator - 26-00731