Retail Operations Regional Manager (Operations Designate)

Pilot Flying J; Knoxville (TN); On-site; USD 50,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Regional Manager to oversee multiple travel center locations. This role involves driving profitable sales, providing operational support, and fostering a customer-focused culture. Candidates should have a strong background in multi-unit management and excellent leadership skills. The position offers a chance to make a significant impact in a fast-paced environment, where your contributions will help keep North America moving. If you're ready to take on a challenging yet rewarding opportunity, this could be the perfect fit for you.

Qualifications

• 2-3 years of multi-unit or regional management experience in retail or service industry.
• Incredible customer service skills and ability to maintain a customer-focused culture.

Responsibilities

• Oversee travel center locations and drive profitable sales.
• Recruit, train, and develop managers within the region.

Skills

Customer Service Skills

Team Leadership

Multi-unit Management

Financial Accountability

Job description

Retail Operations Regional Manager (Operations Designate)

Full-time

Position Category: Operations Field Leadership (FIELD-LEADER)

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Our Regional Managers oversee all travel center locations in their region and are responsible for driving profitable sales in the stores. Along with operational support, Region Managers must also recruit, train, and maintain their team by providing ongoing coaching and development to the Managers within their region. We are currently looking for candidates located within and/or willing to relocate within the Northeast, Midwest, and Mountain West areas.

Minimum Requirements

• 2-3 years of multi-unit or regional management experience in retail, restaurant, grocery, or other service industry with responsibility for financial results
• Previous management proficiency in high volume retail with Profit and Loss accountability
• Incredible customer service skills & the ability to create and maintain a customer focused culture
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Must exemplify integrity and accountability at the management level
• Demonstrate excellent team leadership skills
• Must build, coach, manage, and develop teams from a staffing, interviewing, hiring, and training standpoint
• Strong preference for candidates willing to relocate as needed