Retail Operations Program Manager

Meta; New York (NY); On-site; USD 126,000 - 178,000; Full time

Job summary

Meta's Core Solutions team seeks a Retail Operations Program Manager to enhance sales capabilities through program management. This role involves developing retail operations programs, collaborating with various teams, and analyzing data to improve efficiency and customer satisfaction. The ideal candidate will have extensive experience in retail operations and program management, with strong analytical and leadership skills. Join Meta to shape the future of social technology and drive impactful retail strategies.

Benefits

Bonus

Equity

Benefits

Qualifications

• 5+ years of experience in retail operations or program management.
• 3+ years managing retail operations programs with budget management.

Responsibilities

• Develop and implement retail operations programs to drive efficiency.
• Collaborate with cross-functional teams to align program goals.

Skills

Leadership Communication

Project Management

Problem Solving

Data Analysis

Education

Bachelor’s degree in Business

Bachelor’s degree in Economics

Bachelor’s degree in Statistics

Bachelor’s degree in Data Science

Tools

Tableau

PowerBi

Alteryx

SQL

Job description

The Core Solutions team at Meta empowers Reality Labs to enhance revenue through developing industry-leading sales capabilities that facilitate efficient operations and enable data-driven insights for the sales organization. We are seeking an experienced Retail Operations Program Manager to join our team. This role involves developing, implementing, and managing retail operations programs across all current and future partners, supporting field sales, merchandising teams, physical merchandising, and online/digital teams.

Retail Operations Program Manager Responsibilities:

1. Develop and implement retail operations programs to improve efficiency, productivity, and customer satisfaction.
2. Collaborate with cross-functional teams including marketing, sales, logistics, and external partners to align goals and objectives.
3. Analyze retail operations data to identify improvement areas and develop solutions.
4. Manage relationships with retail partners, vendors, and internal stakeholders.
5. Create and oversee program budgets, timelines, and resource allocation.
6. Prepare and present performance reports to leadership and stakeholders.
7. Identify risks and develop contingency plans.
8. Implement change management plans for seamless program execution.
9. Support sales teams with enablement tools, training, incentives, and performance analysis.
10. Assist merchandising teams through compliance auditing, database management, and reporting on merchandising effectiveness.

Minimum Qualifications:

• 5+ years in retail operations, program management, or related fields.
• 3+ years managing retail programs, budgets, timelines, and resources.
• Experience with data analysis and visualization tools such as Tableau, PowerBi, or Alteryx.
• Proven leadership, communication, project management, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple projects.
• Bachelor’s degree in Business, Economics, Statistics, Data Science, or related fields.

Preferred Qualifications:

• Experience in the consumer electronics industry.
• Knowledge of retail partner guidelines and processes.
• Experience managing budgets and financial modeling.
• Certifications like PMP or Agile.
• Skills in data modeling, SQL, and data visualization tools.

About Meta:

Meta builds technologies to connect people, foster communities, and grow businesses. From Facebook's launch in 2004 to immersive experiences like AR and VR, we aim to push beyond digital boundaries. We are an Equal Employment Opportunity and Affirmative Action employer, committed to diversity and inclusion. We provide reasonable accommodations for candidates with disabilities. Compensation ranges from $126,000 to $178,000 annually, plus bonus, equity, and benefits. Compensation is based on skills, qualifications, experience, and location.