Retail Operations Program Manager

Meta; New York (NY); On-site; USD 126,000 - 178,000; Full time

Job summary

Meta is seeking an experienced Retail Operations Program Manager to enhance sales capabilities and drive operational efficiency. The role involves developing programs, managing budgets, and collaborating with various teams to improve customer satisfaction. The ideal candidate will have a strong background in retail operations and data analysis, along with excellent project management skills.

Qualifications

• 5+ years of experience in retail operations or program management.
• 3+ years managing retail operations programs.
• Experience with data analysis and visualization tools.

Responsibilities

• Develop and implement retail operations programs to drive efficiency.
• Collaborate with cross-functional teams to align program goals.
• Analyze retail operations data to identify areas for improvement.

Skills

Leadership Communication

Project Management

Problem-Solving

Data Analysis

Education

Bachelor’s degree in Business, Economics, Statistics, or Data Science

Tools

Tableau

PowerBi

Alteryx

SQL

Job description

This range is provided by Meta. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$126,000.00/yr - $178,000.00/yr

The Core Solutions team empowers Reality Labs to grow revenue by building industry leading sales capabilities that power efficient operations and unlock data driven insights for the sales organization. We are seeking an experienced Retail Operations Program Manager to join our team. This person will be responsible for developing, implementing, and managing retail operations programs across all existing and future partners, supporting field sales teams, field merchandising teams, physical merchandising, and online/digital teams.

Retail Operations Program Manager Responsibilities:

• Develop and implement retail operations programs to drive efficiency, productivity, and customer satisfaction
• Collaborate with cross-functional teams, including channel marketing, sales, logistics, and external partners to align and drive program goals and objectives
• Analyze retail operations data to identify areas for improvement and solutions to address them
• Develop and manage relationships with retail partners, external vendors, and internal stakeholders
• Create and manage program budgets, timelines, and resource allocation
• Develop and deliver program performance reports and presentations to leadership and stakeholders
• Identify and mitigate program risks, and develop contingency plans as required
• Develop and implement change management plans to ensure seamless execution of retail operations programs
• Support field sales teams by development of sales enablement tools and training programs, management of sales incentives and promotions, analysis of sales performance data to inform sales strategies
• Support merchandising teams through, auditing merchandising compliance to guidelines and standards, management of in-store fixtures databases, manage reporting of merchandising effectiveness data, support mystery shop and customer insights reporting
  
  

Minimum Qualifications:

• 5+ years of experience in retail operations, program management, or a related field
• 3+ years of experience in managing retail operations programs, including budget management, timeline development, and resource allocation
• Experience with data analysis and visualization tools, such as Tableau, PowerBi, or Alteryx
• Proven track record of success in leadership communication, project management, and problem-solving skills
• Capacity to work in a fast-paced environment and prioritize multiple projects simultaneously
• Bachelor’s degree in a relevant field (e.g., Business, Economics, Statistics, or Data Science).
  
  

Preferred Qualifications:

• Experience in the consumer electronics industry
• Knowledge of retail partner guidelines and processes
• Experience managing budgets and developing financial models
• Certification in program management, such as PMP or Agile
• Experience with data modeling and analysis, including SQL and data visualization tools
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

$126,000/year to $178,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Technology, Information and Internet

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