Retail Operations Manager - St. Louis

Neiman Marcus Group, Inc.; Missouri; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in luxury retail is seeking a Retail Performance and Store Operations Manager. In this pivotal role, you will enhance customer experiences and drive sales performance across multiple stores. Your expertise in leading teams, optimizing operational efficiency, and managing profit and loss will be crucial to achieving business goals. With a commitment to diversity and empowerment, this company offers a dynamic work environment where your contributions will significantly impact the luxury retail landscape. Join a team that values innovation and excellence in delivering personalized luxury experiences.

Benefits

Medical, Dental, Vision Benefits

Disability Benefits

Paid Parental Leave

Paid Time Off

401K Retirement Savings Plan

Life Insurance

30% Core Discount

Professional Development Opportunities

Qualifications

• 7+ years of experience in luxury retail fashion.
• Proven track record of achieving business results.
• Deep knowledge of profit and loss management.

Responsibilities

• Lead execution of store operations strategy to maximize sales.
• Manage performance of Sales Support Managers and Loss Prevention Leaders.
• Ensure store inventory accuracy and lead physical inventory processes.

Skills

Team Leadership

Profit and Loss Management

Customer Experience Enhancement

Operational Efficiency Optimization

Advanced Excel Proficiency

Coaching and Motivating Teams

Tools

Microsoft Word

Job description

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.

Your Role

As a Retail Performance and Store Operations Manager, you will manage resources and uphold operational performance to support and maximize sales and profitability in your assigned stores. You will enhance the customer experience to improve sales performance and bottom-line profitability. You will work on-site and report to a Senior Operations Manager.

What You'll Do

1. Lead the execution of store Retail Performance and Store Operations strategy
2. Oversee and be accountable for the daily execution of store operations, including inbound merchandise/supply receiving, supporting online sales activity via accurate order fulfillment, managing expenses, implementing capital fund projects, overseeing labor, scheduling, staffing, and collaborating on mechanical and technological responsibilities
3. Optimize operational efficiency by flexing resources, processes, and behaviors
4. Prioritize team workload and focus to achieve sales and profitability goals
5. Perform the duties of a Sales Support Manager in their absence in an assigned store
6. Manage the performance of Sales Support Managers, Alterations Manager, and Loss Prevention Leaders
7. Ensure store inventory accuracy and lead physical inventory processes
8. Perform other duties as assigned

What You Bring

• 7+ years of experience, preferably in luxury retail fashion
• A proven track record of achieving business results
• Experience in leading, motivating, and coaching teams
• Deep knowledge of profit and loss management
• Advanced proficiency in Excel and Microsoft Word
• Ability to stand, bend, climb stairs, and lift up to 10 pounds as required
• A flexible schedule including evenings, weekends, and holidays

Benefits

We offer an inclusive and comprehensive range of benefits, including:

• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental, Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• 30% NMG Associates Core Discount
• Personal and Professional Development Opportunities

About Neiman Marcus Group

We are a leading luxury retailer with over 3,000 brand partners, delivering personalized experiences across multiple channels. Our culture of Belonging and innovation guides us in revolutionizing luxury experiences. As a female-founded and majority female organization, we prioritize diversity and empowerment.

We are committed to equal employment opportunity and providing reasonable accommodations during our recruitment process. For assistance, contact us at [e-mail].

Additional Information

• Overtime Status: Exempt
• Posting Date: Apr 28, 2025
• Application Deadline: Ongoing

My Profile

Create and manage your profile for future opportunities.

Applicants in Los Angeles and San Francisco: We consider qualified applicants with criminal histories as required by law.

We do not accept unsolicited resumes from staffing firms or recruitment agencies. Resumes submitted without prior approval will be considered unsolicited, and no referral fees will be paid.

For accommodations during our Talent Acquisition process, contact us at [e-mail].

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