Operations Manager

Public Consulting Group; St. Louis (MO); Hybrid; USD 69,000 - 100,000; Full time

Job summary

A leading public sector solutions firm is seeking an Operations Manager to oversee the Missouri Department of Social Services project. This role requires strong leadership, project management, and communication skills to effectively manage a team and ensure quality service delivery. The position is remote-friendly, with occasional office visits for meetings.

Benefits

Medical and Dental Care Benefits

401k

PTO

Parental Leave

Bereavement Leave

Qualifications

• 3+ years of relevant work experience in the field.
• Direct supervisory or management experience.

Responsibilities

• Coordinate all project activities within project team.
• Oversee quality assurance metrics.
• Manage project budget and invoicing.

Skills

Communication

Interpersonal Skills

Data Analysis

Project Management

Leadership

Education

Bachelor degree or higher

Tools

Microsoft Office

Job description

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

Program Consulting

Finance Consulting and Billing Services

Applied Technology

Outsourcing and Operations

Project and Grants Management

Assessments and Feasibility Studies

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

The Operations Manager would be responsible for managing the Missouri Department of Social Services Co-Managment Support project. The project requires staff to be onsite in the St. Louis regional office for 100% of working hours.

Duties and Responsibilities

• Responsible for the coordination of all project activities within project team, management and the client.
• Effectively trains staff
• Provides project management and leadership.
• Oversees quality assurance metrics
• Provides coaching, training, and development to contact center agents
• Educates Representatives and their Team Leads on Quality Assurance process
• Analyzes quality and performance trends to provide recommendations to Team Leads for improvement
• Responsible for scheduling, facilitation, and documentation of regular continuous improvement meetings
• Leads and/or participates in weekly status updates and monthly status reports with clients and project team.
• Manages and track project budget and invoicing.
• Manages collection of completed survey/assessment instruments from site surveyors, ensure accuracy and consistency in results, and regularly report results and information collected back to the project team.
• Provides ongoing communication with the project oversight panel, including senior staff from government agencies and other key stakeholders/organizations.
• Maintains a positive working relationship with the client.

Required Skills

• Excellent communication, interpersonal and client-facing skills.
• Ability to work independently and on a team.
• Ability to organize and plan work efficiently within set time limits.
• Ability to understand and interpret federal and state laws and regulations.
• Ability to analyze and manage significant amounts data and produce written reports.
• Ability to effectively communicate project status, issues and information to the client.
• Ability to manage a team and effectively coordinate project tasks across multiple counties.
• Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access.

Qualifications

• Bachelor degree or higher, preferably in Business, Business Administration, Accounting, Social Work, Public Policy, or other closely related fields preferred or 6+ relevant work experience
• 3+ years of relevant work experience in the field. Direct supervisory or management experience.

Working Conditions

• Office Setting

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification.It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG, you must:

• be available during your set working hours.
• have a safe, private, and distraction-free environment in which to complete your work, and
• be able to give your full attention to the completion of your PCG job duties.

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

We are accepting applications on an ongoing basis until filled.

PCG provides the following reasonable range of compensation for this role: $69,600 - $100,000and a potential discretionary bonus of up to 10%

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Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

About Us

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states,and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

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