RETAIL OPERATIONS MANAGER (REMOTE)

McCormick & Company; Cockeysville (MD); On-site; USD 88,000 - 154,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Tuition assistance

Wellbeing programs

Career growth opportunities

Job summary

McCormick & Company is seeking a Retail Operations Manager I to drive in-store execution and broker collaboration across the US National Retail Team, preferably based on the East Coast (MD/DE/VA/NJ/NC). The role requires frequent travel up to 60% and reports to the Sales Director.

Ideal candidates bring a Bachelor's in Sales/Business/Marketing or related field and 4+ years in sales/analytics with broker experience. Strong leadership, analytics, and communication skills are essential.

Qualifications

• Bachelor’s degree in Sales/Business/Marketing or related field.
• 4+ years in sales and/or analytics with knowledge of merchandising of products, consumer and trade promotional plans and retailers and markets.
• 2+ years working with Food Brokers including knowledge of their systems and business processes.
• Analytical, project management and strong retail execution knowledge.
• Excellent leadership, communication, organizational and computer skills.
• Valid drivers license and willingness to travel extensively.

Responsibilities

• Train sales managers and 3rd party managers on execution of retail activities within the assigned geographies.
• Lead broker retail management and communicate retail expectations, coverage and merchandising standards.
• Analyze broker activities and results related to calls and merchandising.
• Coordinate regular retail coverage team meetings with brokers and 3rd party providers.
• Identify retail opportunities to increase sales and improve outcomes.

Skills

Analytics

Project management

Sales ops

Leadership

Communication

Strategic thinking

Relationship management

Travel readiness

Education

Bachelor's Degree in Sales / Business / Marketing or related field

Job description

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.

McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

We are looking to hire a Retail Operations Manager I on the US National Retail Team supporting a variety of retailers. The ideal candidate would live on the East Coast, preferably MD, DE, VA, NJ, and NC and have the ability to travel with frequency up to 60%. The Retail Operations Manager will report to a Sales Director.

What We Bring To The Table

The best people deserve the best rewards. In addition to the benefits you’d expect from a global leader (401k, health insurance, paid time off, etc.) we also offer:

• Competitive compensation
• Career growth opportunities
• Flexibility and Support for Diverse Life Stages and Choices
• Wellbeing programs including Physical, Mental and Financial wellness
• Tuition assistance

Position Overview

This Retail Operations Manager I will manage successful Retail execution of McCormick and Regional initiatives through broker sales teams leading to the achievement of regional sales and profit objectives.

Responsibilities

• Training sales managers and 3rd party managers on execution of retail activities within the assigned geographies. Train and educate broker retail and 3rd party managers within assigned geographies on McCormick products, policies and expectations dealing with retail in-store execution.
• Broker Retail Management - lead on management or broker calls assigned/made, new items speed to shelf and merchandising activities performed. Lead sales voice to the broker on retail execution, measurement and improvement. Serve as the primary communication source with and to broker and other 3rd party retail field managers (and local management) regarding what McCormick’s expectations are for store coverage, retail call content, section merchandising standards, new item speed to shelf and competitive activities reporting.
• Analyzing brokers activities completed on calls assigned / made, new items speed to shelf and merchandising activities performed.
• Regular Retail Training store calls, expectations, plan of broker and 3rd party management and sales teams on in-store execution.
• Retail Planning - Broker and McCormick direct sales - effectively communicates retail expectation, execution and results at the Regional VP, Director and Manager level.
• Lead planning and execution of quarterly retail broker meetings and presentation development. Plan, coordinate and execute regular retail coverage team meetings with broker and 3rd party providers:
• designed to maintain appropriate seasonal focus on all McCormick’s portfolio of lines and products
• motivate and inspire retail coverage teams to deliver constantly improving sales results in stores
• Retail quarterly Audits - responsible for planning audits and market audit tours. Conduct regular retail store audits (and coordinate market audit blitz programs as directed):
• to stay current on changing market, customer and competitive conditions as to be a resource for marketing, sales and promotional planning
• to insure broker and other 3rd party providers clearly understand current objectives, are focused on delivering expected in-store results
• to adjust retail call coverage focus as needed
• Retail management oversees the retail execution of McCormick programs .
• Identifies retail opportunities to increase sales. Assists the Director of Retail Operations and Training to identify retail gaps and opportunities for improved business results.

Required Qualifications

• Bachelors Degree in Sales / Business / Marketing or related field.
• 4+ years experience in sales and/or analytics with knowledge of merchandising of products, consumer and trade promotional plans and retailers and markets.
• 2+ years experience working with Food Brokers including knowledge of their systems and business processes.
• Analytical (including interpretation) & project management skills.
• Good understanding of procedures and concepts within Sales, Retail Food Broker sales operations and extensive knowledge of retail merchandising standards and objectives.
• In-depth understanding of how Sales integrates with broker and the retail environment; understanding of the Industry, brokers, 3rd party selling agents & market in operation.
• Expert knowledge of McCormick product offerings.
• Ability to identify retail business opportunities. Knowledge of retail store operation / merchandising and retail industry.
• Ability to filter, prioritize, analyze and validate complex information to develop strategies.
• Problem solving abilities are required in ongoing retail broker KPI (Speed to shelf, calls made/assigned, Merchandising).
• Excellent leadership, presentation, communication, organizational and computer skills.
• Strong strategic and creative thinking skills.
• Relationship management, influencing and team-work skills.
• Valid drivers license and clean driving record
• Extensive travel.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

Base Salary: $87,910 - $153,870

Base salary compensation will be determined based on factors such as geographic location, skills, education, experience for this role, and/or internal equity of our current employees as part of any final offer. This position is also eligible to participate in McCormick’s Incentive Bonus (MIB) Plan/ McCormick’s Sales Incentive Bonus (SIB) Plan/ McCormick’s Dividend Program. In addition to a competitive compensation package, permanent employees of McCormick are eligible for our extensive Total Rewards programs that include:

• Comprehensive health plans covering medical, vision, dental, life and disability benefits
• Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support
• Retirement and investment programs including 401(k) and profit-sharing plans

Current McCormick employees who meet these qualifications and are interested in pursuing this position must notify their direct supervisor and their unit HR representative prior to applying.

First consideration will be given to employees who have been displaced from their jobs for positions with the same grade or lower. If there are no qualified candidates, all other employees will then be considered. No displaced employee will receive preferential consideration for a promotional opportunity.

McCormick may recruit external candidates concurrently in order to expedite the recruitment process. Qualified internal candidates submitting bids within the first ten (10) days of the job being posted will be considered before external candidates. Internal bids received after the tenth (10th) day will be considered along with external candidates. It is the policy of McCormick and Company to select and promote for all positions without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.