Retail Operations Manager: Lead Store Performance & Service

CVS Health; Highlands (NJ); On-site; USD 60,000,000 - 100,061,000; Full time

Job summary

CVS Health is seeking an Operations Manager in Highlands, NJ to lead store operations, drive performance, and foster exceptional customer service. You will supervise the store team, manage sales, inventory, staffing and training, and oversee financials to build loyalty and trust with customers.

The role requires strong leadership, analytical thinking, and flexibility to work full-time shifts including mornings, overnights, and weekends.

Qualifications

• Deductive reasoning and strong analytical skills; proficient computer skills.
• Advanced communication, leadership, supervision, and influencing abilities.
• Willing to work full-time with flexible shifts including mornings, overnights, and weekends.

Responsibilities

• Overall store management and policy implementation.
• Sales and inventory management.
• Staffing, training, and development of store employees.
• Financial management and reporting.
• Deliver strong customer service leadership to shoppers.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Leadership

Influencing

Flexibility

Education

High school diploma or equivalent

Job description

CVS Health is seeking an Operations Manager in Highlands, NJ to lead store operations, drive performance, and foster exceptional customer service. You will supervise the store team, manage sales, inventory, staffing and training, and oversee financials to build loyalty and trust with customers.

The role requires strong leadership, analytical thinking, and flexibility to work full-time shifts including mornings, overnights, and weekends.