Retail Operations Manager In Training

Nouria; Springfield (MA); On-site; USD 43,000 - 45,000; Full time

Job summary

An established industry player is seeking a Retail Operations Manager in Training to join their dynamic team. This role offers a unique opportunity to develop managerial skills and gain hands-on experience in operations, merchandising, and customer service. As part of a multi-generational family-owned business, you will learn to manage daily operations while ensuring compliance with safety regulations and delivering exceptional customer experiences. If you are self-motivated, possess strong leadership qualities, and are eager to thrive in a fast-paced environment, this position is perfect for you. Join a company that values diversity and fosters an inclusive workplace culture.

Qualifications

• 1 year of supervisory experience in retail or convenience store operations.
• Strong leadership and interpersonal skills are essential.

Responsibilities

• Assist Store Manager with daily shift management and customer relations.
• Train Sales Associates and supervise POS operations.

Skills

Supervisory Experience

Customer Service

Leadership Skills

Communication Skills

MS Outlook

MS Word

MS Excel

Fast-paced Environment Adaptability

Education

High School Diploma

Job description

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Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the country

General Summary

The management trainee's primary responsibility is to participate in training experiences, learn new skills, and to demonstrate increasing proficiency and expertise with managerial responsibilities. The management trainee program will prepare the trainee for decisions s/he will be making, and the actions s/he will be taking in the areas of people management, operations management, and merchandising management when s/he assumes the role of store manager. The MIT assists Store Manager in all aspects of daily shift management by performing the following duties.

Principle Duties And Responsibilities

• Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising.
• Maintains both individual and shift sales.
• Provides daily shift floor coverage.
• Trains Sales Associates.
• Supervises POS.
• Provides security & loss prevention in store.
• Maintains company standards regarding personal and store sales/performance metrics.
• Stock shelves and refrigerated coolers
• Assist manager in minimizing the loss of cash and inventory and operating within assigned shrink targets.
• Learn and ensure compliance with all local, state, and federal laws within the scope of the convenience/food store operation
• Shadow manager in day to day operations
  
  

Customer Service

• Provide the best customer experience to every customer
• Greet every customer with a smile and sincere greeting
• Suggest possible purchases to the customers and promote specials
• Assume full responsibility for the execution of Nouria’s customer service program at the site level
  
  

Safety & Station Appearance

• Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers. Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these
• Assure all environmental and hazardous material regulations are strictly enforced
• Maintain safety and security of the store and document any accidents or incidents that occur
• Manage the maintenance of the customer environment inside and around the perimeter of the store
• Operate all assigned equipment safely and efficiently
• support implementation of the Nouria Safety and Health program
• Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location
• Complete the new employee safety orientation procedure with all new or transferred employees working at the store
• Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately
• Encourage employees to report unsafe conditions or work practices and initiate corrective action
• Promote a quick return to work for employees under your supervision
  
  

Qualifications

• 1 year of supervisory experience in convenience store, retail, fast food, or restaurant operations
• Ability to effectively perform in a fast-paced work environment
• Have strong leadership and interpersonal skills
• Be self-motivated, resourceful, creative, organized
• Must have an outgoing personality and approachable demeanor
• Ability to communicate effectively with all levels of the organization
• Must be able to provide any level of coverage if needed, including nights, weekends, and/or holidays
• Ability to bend down, stoop low, and also stand for at least 8 hours
• Ability to properly lift, pull and/or push up to 30 lbs.
• Successful completion of certification testing as needed
• An understanding of the importance of customer service and a commitment to delivering superior customer experiences is a must
• MS Outlook, Word, and Excel skills
• Excellent communication skills are essential
  
  

Physical Requirements

• Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities
• Performs other related duties as required
• Must be able to lift up to 30 pounds at times
• Must be able to traverse and access all areas of the store
• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods of standing and working at a cash register
  
  

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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