Retail Operations Manager

Meta; United States; On-site; USD 142,000 - 202,000; Full time

Job summary

Join a leading company as a Retail Operations Manager, where you'll revolutionize the retail experience with cutting-edge technology. Manage store teams, drive sales, and enhance customer satisfaction. Your leadership will shape the future of retail at Meta, focusing on immersive experiences in a dynamic environment.

Benefits

Bonus

Equity

Benefits

Qualifications

• 7+ years of experience in retail store operations.
• Experience in the consumer electronics industry.

Responsibilities

• Lead day-to-day retail operations across multiple locations.
• Ensure compliance with company policies and regulations.
• Monitor sales metrics and implement strategies for improvement.

Skills

Customer-focused

Proactive

Results-driven

Adaptable

Education

MBA degree or equivalent

BA/BS degree

Tools

Retail software

Point-of-sale systems

MS Office

Google Suite

Job description

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This range is provided by Meta. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$142,000.00/yr - $202,000.00/yr

As the Retail Operations Manager of multiple Meta Stores, you'll be at the forefront of revolutionizing the retail experience. Our cutting-edge technology and innovative products are changing the way people interact with the world, and you'll play a key role in bringing this vision to life.Imagine showcasing the latest advancements in virtual and augmented reality, AI, and more to customers who are eager to experience the future. As a Retail Operations Manager you will manage store teams that have direct engagement with customers, and understanding their needs and preferences, will be paramount to providing invaluable consumer insights that will shape world class retail experiences.From managing the day-to-day operations of our retail stores to collaborating with a multitude of cross-functional teams you'll have the opportunity to make a real impact on the customer journey, driving sales, and building brand loyalty.At Meta Store we don't just sell products – we create immersive experiences that inspire and delight and you will play a key role in pushing the boundaries of what's possible in retail.

Retail Operations Manager Responsibilities:

• Lead day-to-day retail operations across a variety of permanent and temporary store locations to ensure operational efficiency, maximize customer engagement and increase satisfaction and loyalty.
• Develop, update and maintain operational processes to continuously improve productivity and support scaling of the business.
• Ensure healthy stock levels across all stores through effective inventory management of orders, returns, and accurate inventory tracking.
• Responsible for maintaining retail operations tools, resources and vendor management.
• Monitor sales metrics, identifying areas for improvement, and implement strategies to increase sales and customer satisfaction
• Ensure compliance with company policies, procedures, and regulations including health and safety standards.
• Develop store level budgets, track expenses, and analyze financial performance in alignment with relevant cross-functional partners.
• Ensure the highest levels of customer satisfaction and resolve escalated customer inquiries and complaints promptly and successfully.
• Provide regular updates to leadership and cross-functional partners through timely and consistent communications, using designated internal tools
• Ensure retail staff are fully certified and compliant with all retail training and provide insights to support new training content and development
• Foster a friendly, welcoming and fulfilling work environment to promote high job satisfaction and minimal staff turnover.
  
  

Minimum Qualifications:

• 7+ years of experience in retail store operations
• 7+ years of experience leading field operations
• Experience in the consumer electronics industry
• Experience with retail operations, merchandising, and customer service principles
• Experience working in a fast-paced, dynamic retail environment and be easily adaptable to changing priorities
• Customer-focused, proactive and results-driven with an emphasis on continuous improvement
• Experience with retail software and point-of-sale systems
• Experience with MS Office tools and Google Suite
  
  

Preferred Qualifications:

• MBA degree or equivalent
• Experience managing Test & Learn programs within retail
• Experience with Omni-channel retail
• BA/BS degree
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

$142,000/year to $202,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Technology, Information and Internet

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