Retail Operations Manager

ZipRecruiter; McKinney (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Fleet Feet Retail Operations Manager to ensure operational excellence across multiple stores. The role involves leading a team, managing customer experiences, and driving sales growth while fostering a positive work environment. The ideal candidate will have extensive retail leadership experience and a passion for customer service.

Benefits

High energy and fun atmosphere

Training and advancement opportunities

Robust benefits package

401(k) Retirement Plan with employer matching

Community involvement activities

Training Program and Product Discounts

Qualifications

• 3+ years in multi-unit retail leadership or 5+ years in single-door retail leadership.
• Proven track record in exceptional retail customer experience.

Responsibilities

• Oversee day-to-day operations and ensure stores meet sales goals.
• Lead and mentor a team of Retail Experience Managers and Inventory Managers.
• Implement effective inventory management measures.

Skills

Leadership

Customer Service

Team Management

Collaboration

Job description

Job DescriptionJob Description

Overview

As a Fleet Feet Retail Operations Manager, you will ensure operational excellence and superior customer service by leading a team of Retail Experience Managers, Inventory Managers, and Retail Sales Associates, or Outfitters, as we call them. The Operations Manager will work in partnership with the Operating Partner and is accountable for the successful day-to-day operations of multiple Fleet Feet retail stores. Our Operations Manager steers top-level productivity, modeling the passion, commitment, and customer service Fleet Feet is known for. Through people, performance, and processes, you will generate maximum sales and profitability. This position will have oversight or work to directly support merchandise, expense control, human resources management, and store operating costs. We are looking for a results-driven leader to be responsible for the overall store, customer, and community experience.

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 270 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Responsibilities

• Oversee the day-to-day operations of the stores and ensure that the stores meet or exceed sales goals and profitability targets.
• Lead, mentor, and manage a team of Retail Experience Managers and Inventory Managers to achieve operational excellence and foster a customer-centric environment.
• Recruit, select, and cultivate a high-performing team.
• Provide leadership, motivation, and direction to the team.
• Utilize coaching, counseling, and corrective action techniques to enhance employee performance.
• Identify and develop employees with potential to grow by using tools such as on-the-job training, performance metrics, and performance reviews.
• Leader in customer engagement and education as it relates to proper fit, product usage, and injury treatment and prevention.
• Ensure a high level of customer service is maintained.
• Ensure the successful implementation and consistent upholding of the Fleet Feet Outfitting Experience
• Provide ongoing training for staff to enhance skills and knowledge.
• Oversee daily store operations, ensuring systems, processes, and schedules are optimized for maximum efficiency.
• Implement effective inventory management measures and ensure that company policies and procedures are followed.
• Oversee the layout and visual presentation of merchandise and ensure that displays are attractive and follow brand guidelines.
• In partnership with the Community Outreach Director, build a strong customer base and drive sales growth by supporting store events and programs.
• Take initiative within your store(s) by finding opportunities that tackle customer problems and create additional revenue within our area of expertise.
• Create or assist with employee schedules to ensure adequate coverage for store operations based on day-to-day sales volumes.
• Address customer and employee questions and concerns in a timely, professional manner.
• Other duties as required and assigned by the Operating Partner

Qualifications

• 3+ years of experience in multi-unit retail leadership and operations, or 5+ years of experience in single-door retail leadership and operations
• Proven track record in providing exceptional retail customer experience and in people leadership
• Builds and maintains trust from the team, staff, and customers by using sound judgment
• Passionate, positive, self-motivated and detail-oriented
• Collaborative and customer-centric
• Willing to go above and beyond when needed
• Support all Fleet Feet initiatives, activities, and functions

Perks:

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Exciting professional development opportunities, including a mentorship program, talent development initiatives, employee resource groups, a monthly learning opportunities on diverse topics.
• Robust benefits package (medical, dental, vision, FSA, HSA, Employee Assistance Program, and more)
• 401(k) Retirement Plan for all part and full-time employees ( 21+) with 4% employer matching and immediate vesting (company-owned stores)
• Community involvement and community service activities
• Training Program and Product Discounts
• Passionate team members
• Check out our Fleet Feet Benefits Summary for full-time employees averaging 30+ hours/week at company-owned stores

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we value inclusivity in our hiring practices, our culture, and our engagement with the community.

Additional Requirements: Position requires occasional moving around with light (1-10lbs.) carrying, lifting, pushing or pulling. The position needs to occasionally move about inside the office to access files, office equipment, etc. The position is mostly sedentary and requires the employee to have close visual acuity to perform job requirements. The position requires frequent communication with team members and repetitive motion with the hands, wrists and/or fingers while constantly utilizing a computer. This position is located within an office environment and is not substantially exposed to adverse environmental conditions.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.