Retail Operations Manager

Aurizon Holdings Limited; Lewiston (ME); On-site; USD 49,417 - 61,772; Full time

Benefits offered by this job

Health insurance

Retirement plan

Sick leave

Paid vacation

Free parking

Job summary

Bates College is seeking a Retail Operations Manager to lead the Bobcat Den and Curb Cat Food Truck, translating standards into daily retail execution. The role acts as on-site leader for strategic planning and frontline management in a busy campus dining environment.

Responsibilities include staffing, scheduling, menu development input, and overseeing safety, inventory, and vendor relations to maintain high quality and compliant operations.

Qualifications

• Associate’s or Bachelor’s degree in a related field desired.
• Driver's license required.
• Serve Safe certification preferred.

Responsibilities

• Lead the hiring, onboarding, and development of retail and culinary staff.
• Manage scheduling and daily task assignment to cover shifts.
• Provide guidance on procedures and resolve workplace conflicts.

Skills

Leadership

Hiring & onboarding

Staff scheduling

Operations management

Customer service

Education

Associate/Bachelor's degree in a related field

Driver's license

Serve Safe certification (preferred)

Job description

Apply now Job no: 493141
Work type: Staff Full Time - Full Year
Location: Lewiston, ME
Categories: Cash Operations

Position Purpose

The Retail Operations Manager holds a key leadership position focused on the Retail Operations segment, specifically overseeing the Bobcat Den and the Curb Cat Food Truck. This role encompasses both strategic planning support and front-line leadership. Functioning as the principal on-site leader, the Manager translates the organization’s operational standards into consistent daily execution throughout the retail dining domain.

Job Duties

Staff Management and Leadership

• Lead the hiring, onboarding, and continuous professional development of retail associates and culinary personnel through collaboration with college colleagues and professional organizations.
• Manage retail operations scheduling, assign daily tasks, and strategically adjust coverage to manage staff absences.
• Provide clear direction and guidance on procedures; motivate retail associates and assistant managers while acting as the first line of intervention for conflict resolution.

Operational Oversight

• Ensure smooth, efficient daily openings and closings, maintaining high operational standards and overseeing necessary technology systems.
• Oversee food preparation, presentation, and portion control to ensure consistency, high quality, and compliance with shift/production checklists.
• Assist with menu development and food costing initiatives.
• Plan, coordinate, and oversee special Retail Operations events (including Bobcat Breaks, student events, and Curb Cat Events).

Inventory and Merchandising Control

• Monitor inventory levels, oversee regular counts, track requisitions, and manage stock replenishment.
• Partner with vendors to ensure the product mix remains current, diverse, and appealing to the campus demographic.
• Ensure all retail merchandise is displayed correctly in an appealing way in order to drive sales.

Safety, Compliance and Sustainability

• Enforce strict adherence to all food safety, health, and hygiene regulations, ensuring kitchens, storage areas, dining rooms, and equipment remain clean and sanitized.
• Implement and monitor safety protocols for all staff; maintain a high level of safety awareness and ensure any workplace injuries are reported within 24 hours.
• Champion sound environmental practices on the job, including composting, recycling, and active waste reduction.

Teamwork and Professionalism

• Set the standard for exceptional customer service, aiming for top-tier interactions across all touchpoints.
• Cultivate a positive, inclusive workplace rooted in open, two-way communication and deep respect for diversity.
• Build robust, collaborative partnerships with colleagues across the Dining department and the broader college community.
• Maintain flexibility to support other operational areas and execute assigned duties with professionalism.

Minimum Qualifications

Education

• Associate’s or Bachelor’s degree in a related field desired.
• Driver's license required.
• Serve Safe certification preferred.

Experience

• Minimum of six years’ food service experience.
• Previous experience in a faced paced commercial restaurant required.

Skills and Knowledge

• Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
• Commitment to customer service.
• Demonstrated ability to teach others.
• Exemplary organizational and time management skills are a must.
• Ability to multi-task with an eye for detail.
• Understands and thrives in a high volume food service environment.

Bates College offers competitive salaries, excellent benefits (health, dental, 9% retirement contribution with potential for an additional 3% match, sick leave, 24 days of vacation, 2 personal days, 13 paid holidays, dependent care subsidy, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug and smoke-free workplace.

Hiring Range: The hiring range for this position is $49,417 to $61,772. Placement within the range depends on experience and other factors.

Equal Employment Opportunity Statement

Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.