Retail Operations Manager

Goodwill Southern California; La Quinta, California (CA, MO); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Retail Operations Manager to lead a dynamic team in a customer-focused environment. This role involves overseeing store operations, ensuring safety, and providing exceptional service. You will engage with staff and customers alike, promoting the organization's mission and values while driving sales and production goals. The ideal candidate will have a strong supervisory background, excellent communication skills, and a passion for community service. Join a mission-driven organization where every day is an opportunity to make a positive impact in Southern California!

Qualifications

• 1-3 years supervisory experience in a customer-focused role.
• Proficient in Microsoft Outlook and electronic survey platforms.

Responsibilities

• Oversee efficient operation of Retail Store and manage cash register operations.
• Train and coach staff on customer service and safety policies.

Skills

Customer Service

Supervisory Skills

Communication Skills

Training Skills

Multitasking

Education

High School Diploma or GED

College Degree

Tools

Microsoft Outlook

Electronic Survey Platforms

Job description

Job Location

89 La Quinta, 79640 Highway 111, La Quinta, California, United States of America

Date

Tuesday, April 22, 2025

Organization Overview

Goodwill is one of the leading non-profit brands globally and a major non-profit in Southern California. We are a dynamic organization committed to our Mission, our people, and our future. It’s always a GOOD day in SoCal!

Position Summary

The Retail Operations Manager oversees the efficient operation of a Retail Store, Boutique, or Attended Donation Center (ADC). Responsibilities include leading the team to meet goals related to sales, production, customer service, payroll, safety, and expenses, in collaboration with the Site Manager.

Key Responsibilities

1. Perform manager on duty activities, including opening/closing, managing cash register operations, and training Ambassadors to meet goals following SOPs.
2. Provide excellent service, engage with Ambassadors, customers, and donors, and promote our Mission and RISE Values (Respect, Integrity, Service, Excellence).
3. Maintain a safe work environment by adhering to safety policies and procedures.
4. Train and coach Ambassadors on de-escalation and loss prevention procedures.
5. Communicate concerns to the District Manager when necessary.
6. Supervise staff including training, scheduling, performance evaluations, and addressing issues.
7. Monitor store standards including safety, equipment, and cleanliness.
8. Train and evaluate Ambassadors in processing donations, ecommerce items, and maintaining backroom procedures.
9. Work flexible shifts, including nights, weekends, holidays, and possibly at nearby locations.

Qualifications & Experience

• 1-3 years supervisory experience in a customer-focused management role.
• High school diploma or GED required; college degree preferred.
• Proficient in computer use, including Microsoft Outlook and electronic survey platforms.
• Strong communication, training, and people skills.
• Ability to handle confidential information and multitask effectively.
• Punctual, dependable, and free from substance abuse.
• Understanding of Goodwill’s mission and values.
• Clear background and drug screening required.

Equal Opportunity Employment

Goodwill Industries in Southern California provides equal employment opportunities regardless of race, color, religion, sex, national origin, disability, or veteran status. We encourage persons with barriers to employment and individuals with disabilities to apply. For more information on EEO rights, visit EEOC.

We are committed to ending discrimination against qualified disabled individuals, providing reasonable accommodations during the hiring process and employment.