Retail Operations Manager

Grocery TV; Dallas (TX); Hybrid; USD 88,000 - 104,000; Full time

Job summary

An innovative firm is seeking a dynamic Operations Specialist to enhance their retail media platform. In this pivotal role, you'll collaborate with various teams to ensure seamless operations, manage technical troubleshooting, and build strong relationships with retail partners. This position offers significant growth potential in operations, logistics, and project management, allowing you to take ownership of key business aspects. Join a company recognized for its supportive environment and commitment to employee well-being, where your contributions will directly impact the success of retail operations.

Benefits

Stock options

Generous time-off programs

Transparent financials

Casual office attire

Daily in-office meal stipend

Twice a year summits

Qualifications

• Experience in an operations or account support role.
• Comfortable troubleshooting technical issues over the phone.
• A sharp eye for detail and a love for keeping things organized.

Responsibilities

• Own the full support and operations process for your group of retailers.
• Lead the planning and execution for new retailer rollouts.
• Deliver top-notch customer support—always aiming to make our retail partners feel supported.

Skills

Operations Management

Technical Troubleshooting

Customer Support

Project Management

Relationship Building

Education

Bachelor's Degree

Tools

Google Maps

Job description

Grocery TV is the leading in-store retail media platform. Over 120 retailers partner with Grocery TV to modernize their stores and drive incremental revenue, while upholding a high-quality shopper experience . Grocery TV handles the complexities of operating an in-store media network so retailers can focus on what they do best—serving their customers. Reaching 1 in 4 Americans across nearly 6,000 stores, Grocery TV connects brands with real shoppers where nearly 90% of purchases take place. For more information, visit www.grocerytv.com .

Summary

In this role, you’ll be a key player on our operations team, working closely with our retail customers, Sales, Field Operations, Supply Chain Manager, and Vendor Partners. Your mission? Build strong relationships across these groups, keep things running smoothly behind the scenes, and jump in to solve problems—whether it’s coordinating installations, refreshing in-store displays, or troubleshooting unexpected technical hiccups.

Responsibilities

• Own the full support and operations process for your group of retailers
• Lead the planning and execution for new retailer rollouts
• Build relationships that help us solve challenges at scale—your voice will be key in getting things done
• Visit retailers and conduct consultative store walks, either solo or alongside the sales team
• Oversee the display network and manage replacements in your region
• Work hands-on with partners like retail teams, IT, and contractors to keep our display network in top shape
• Manage the resolution of display issues by:
  • Troubleshooting basic tech problems
  • Making sure our field teams have the gear and inventory they need
  • Personally visiting stores when things can’t be handled remotely
  • Escalating hardware and software issues to engineering, and staying looped in until they’re resolved
• Deliver top-notch customer support—always aiming to make our retail partners feel supported and confident
• Keep our processes up to date and find ways to make them even better
• Be a critical part of the growth and evolution of our Operations team
• Build and optimize route plans for store visits using Google Maps (or similar tools) to maximize efficiency for yourself and field teams

Growth opportunities

This role has tons of room for growth across operations, logistics, project management, and account management. Over time, you’ll take ownership of a piece of our day-to-day business and really make it yours.

Qualifications

• Experience in an operations or account support role
• Comfortable troubleshooting technical issues over the phone
• A sharp eye for detail and a love for keeping things organized
• A team player who thrives in a fast-paced, scrappy environment
• Bonus points if you have experience with CPG or broker services

Compensation

As a part of our commitment to transparency, we use a market-based formula that provides consistency across roles & experience levels and publish all of our compensation data internally for our team. We’re open to a range of experience levels for this position. Here are the annual salaries for each level:

• Retail Operations Manager II: $88,000
• Retail Operations Manager III $104,000

In our initial conversation, we’ll discuss what level best aligns with your experience.

Interview Flow

1. Apply

Apply and look for a response from our team about the next steps.

2. Intro interview with people team

Our recruiter will give you a call to learn more about you and answer any questions you might have about our team or the role.

3. Technical Interview with hiring manager

This will be a high-level conversation with your future manager. You’ll meet with them to dive into the details of the position and your experience.

4. Technical interview with the hiring team

We’ll dive deeper into your technical abilities by meeting with your future teammates and completing a collaborative technical assessment.

5. Values interview with collaborative teams

Chat with two people who work collaboratively with your role to give us a clear idea of how you’ll work with others.

Last but not least, you’ll meet with one of our co-founders to make sure your values and career goals align well with our team.

Benefits and Perks

Our environment prioritizes collaboration, respect, and partnership. One of the ways we show that to our team is through our benefits program.

• We were named Best Startups Places to work for in 2024 & 2025 by Built In for both Austin and New York
• We were named Best Place for Working Parents in Austin in 2023 & 2024.
• Stock options
• Generous time-off programs (including 16 weeks of parental leave)
• Transparent with financials, salaries, promotions, and more
• Casual office attire
• Daily in-office meal stipend
• Twice a year summits

Ready to start?

To connect with our team, complete our quick application, and we’ll be in touch soon.

Feeling imposter syndrome? Reach out to us!

We're happy to help you better understand the role and what we're looking for.

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