Retail Operations Manager

Explor Crater Lake, LLC; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a unique team at a stunning location! As a Retail Operations Manager, you will support retail functions, lead operations, and develop training programs to enhance customer service. Ideal candidates will have strong leadership skills and retail experience.

Benefits

Competitive pay

Career growth and development programs

Qualifications

• Minimum 3-5 years of retail operations experience required.
• Management or supervisory experience: Minimum five years preferred.

Responsibilities

• Lead front and back of house retail operations, including merchandising and warehousing.
• Create and manage customer service training programs.

Skills

Leadership

Customer Service

Communication

Education

College Degree

Tools

Retail Pro

Job description

Crater Lake inspires awe. The lake was formed over 7,700 years ago, when a violent eruption triggered the collapse of a tall peak. The lake is fed by rain and snow, is the deepest lake in the USA, and one of the most pristine on Earth. You will gaze in wonder at its blue water and stunning setting atop the Cascade Mountain Range.

If you are looking for a unique place to work and have a passion for providing customer service, this is the spot for you! We offer our associates competitive pay and benefits, along with programs that support your career growth and development with the company. Join our team at Explor Crater Lake, LLC.

Summary of Position:

Collaborate with the General Manager, Retail Manager, and the V.P. of Merchandising to provide exemplary support for all functions related to retail operations, both front and back of house.

Duties and Responsibilities:

• Learn and understand Retail Pro, ensuring accurate pricing, transaction issues resolution in a timely manner. Effectively develop and lead the front and back of house retail operations, including merchandising and warehousing.
• Collaborate with Retail Operations and the Retail Manager to maximize product sales performance using Retail Pro reports, analyses, and weekly review meetings.
• Create and manage customer service training programs to ensure the highest level of service.
• Assist with store execution and setup, including merchandising displays, staff training, etc., and participate in annual on-site physical inventories.

Position Requirements:

• Must be self-motivated with the ability to perform with the highest professional and ethical standards and work independently with little or no supervision.
• Respond well to a changing work environment and effectively manage multiple tasks through completion.
• Possess strong leadership and managerial skills, including the ability to coach, develop, and communicate effectively.
• Intermediate proficiency in Retail Pro or comparable POS/planning software (POS, Sysadmin, reporting).
• Ability to lift 25 lbs frequently, 50 lbs occasionally, and handle physical exertion involving bending, twisting, squatting, and standing for long periods.

Knowledge and Experience:

• Education: College Degree or equivalent experience.
• Experience: Minimum 3-5 years of retail operations experience required.
• Management or supervisory experience: Minimum five years preferred.
• Experience in National Park/Resort settings is preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.