Retail Operations Leader — Growth & Benefits

PetSmart Store Support Group, Inc.; Jackson (MI); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

A leading pet retail company is seeking a Retail Operations Manager in Jackson, Michigan. This position is responsible for driving operational excellence, overseeing associates, and ensuring the wellbeing of pets in our care. Candidates should have 3+ years of retail leadership experience, strong communication skills, and a commitment to a high standard of customer service. Join us in creating meaningful experiences for pets and their families. This role offers a supportive environment with opportunities for development and career pathing.

Qualifications

• 3+ years of retail leadership or experience in a customer-focused environment.
• Full‑time availability and flexibility in schedule.
• Proficiency in computer applications and strong communication skills.

Responsibilities

• Drive operational excellence and uphold company values.
• Participate in recruiting, interviewing, and coaching associates.
• Manage inventory and ensure pet care standards are met.

Skills

Retail leadership

Customer service

Communication

Organizational skills

Problem-solving

Tools

Computer applications

Job description

A leading pet retail company is seeking a Retail Operations Manager in Jackson, Michigan. This position is responsible for driving operational excellence, overseeing associates, and ensuring the wellbeing of pets in our care. Candidates should have 3+ years of retail leadership experience, strong communication skills, and a commitment to a high standard of customer service. Join us in creating meaningful experiences for pets and their families. This role offers a supportive environment with opportunities for development and career pathing.