Retail Operations Leader, Bonus Eligible

East Side Enterprise; Nashua (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Flexible Spending Accounts (FSA)

Tuition reimbursement

Employee Assistance Program (EAP)

Paid Time Off

Advancement opportunities

Job summary

Seasons Corner Market in Nashua, NH is seeking a Retail Operations Manager to lead daily store operations, coach staff, and ensure a consistently excellent customer experience. You will oversee hiring, training, scheduling, inventory, and financial performance to meet company standards.

This role requires hands-on leadership, a focus on teamwork, and the ability to adapt in a fast-paced convenience store environment.

Qualifications

• High school diploma or GED required.
• Additional education in Business, Retail Management, or a related field preferred.
• 2–5 years of management or supervisory experience in a retail environment.
• Experience in convenience stores, grocery, fuel retail, or other high-volume retail operations preferred.
• Demonstrated leadership experience with employee coaching and team development.
• Knowledge of inventory control, merchandising, cash handling, and retail operations.
• Experience managing labor schedules and store performance metrics.
• Proficiency with POS systems and Microsoft Office.

Responsibilities

• Recruit, interview, hire, train, and develop store employees.
• Provide ongoing coaching, performance feedback, and leadership to the team.
• Foster a workplace culture built on accountability, teamwork, and excellent customer service.
• Create schedules that support both business needs and labor goals.
• Direct daily store activities to ensure efficient operations.
• Maintain company standards for cleanliness, organization, merchandising, and safety.
• Verify pricing accuracy and promotional execution throughout the store.
• Ensure proper inventory control and product availability.
• Monitor store sales, labor costs, and operating expenses.
• Help drive profitability through effective inventory management and expense control.
• Maintain accurate cash handling procedures and operational controls.
• Complete required reports and administrative responsibilities on schedule.
• Deliver outstanding service by leading from the front and supporting store associates.
• Resolve customer concerns professionally and promptly.
• Create a welcoming shopping environment that encourages repeat business.
• Assist with cashiering, stocking merchandise, receiving deliveries, and general store maintenance as business needs require.
• Work closely with the District Manager to implement company initiatives and achieve operational goals.

Skills

Leadership

Coaching

Customer service

Inventory control

Cash handling

Labor scheduling

Merchandising

POS systems

Microsoft Office

Communication

Education

High school diploma or GED

Business/Retail Management preferred

Tools

POS systems

Microsoft Office

Job description

Seasons Corner Market in Nashua, NH is seeking a Retail Operations Manager to lead daily store operations, coach staff, and ensure a consistently excellent customer experience. You will oversee hiring, training, scheduling, inventory, and financial performance to meet company standards.

This role requires hands-on leadership, a focus on teamwork, and the ability to adapt in a fast-paced convenience store environment.