Retail Operations Lead — Store & Warehouse

Jetro Restaurant Depot; Needham Heights (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan with Employer Match

Paid Time Off (PTO)

Paid Company Holidays

Tuition Reimbursement

Voluntary Benefits

Job summary

Jetro Restaurant Depot seeks an Assistant Store Manager to support retail, grocery and warehouse operations, helping drive performance and ensure compliance with company policies and audit expectations. You will work with the Store Manager to reinforce accountability and maintain high standards across departments.

The role requires experience in retail or wholesale settings, strong organizational and communication skills, and the ability to manage multiple priorities while ensuring customer

Qualifications

• Experience in retail, warehouse, or grocery environments.
• Understanding multi-department retail operations.
• Leadership or supervisory support experience.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities.
• Strong communication and coordination skills.
• Basic proficiency in Microsoft Office (Excel, Outlook).

Responsibilities

• Support daily retail, grocery and warehouse operations across all departments to ensure efficient execution and alignment with company standards.
• Assist in enforcing compliance with company policies, procedures, and audit requirements.
• Monitor operational performance including sales, inventory accuracy, shrink, and execution of standards.
• Reinforce accountability with department managers to ensure responsibilities are consistently executed.
• Support audit readiness and assist in implementing corrective actions from audit results.
• Assist with staffing, scheduling, and coordination of team activities.
• Support execution of inventory control, receiving, merchandising, and operational processes.
• Maintain strong customer service standards and assist in resolving escalated issues.
• Ensure adherence to safety, food safety, and regulatory requirements.
• Communicate operational risks, issues, or gaps to the Store Manager.
• Support maintaining overall branch organization, cleanliness, and operational readiness.

Skills

Retail operations

Leadership support

Organizational skills

Communication skills

Tools

Microsoft Office

Job description

Jetro Restaurant Depot seeks an Assistant Store Manager to support retail, grocery and warehouse operations, helping drive performance and ensure compliance with company policies and audit expectations. You will work with the Store Manager to reinforce accountability and maintain high standards across departments.

The role requires experience in retail or wholesale settings, strong organizational and communication skills, and the ability to manage multiple priorities while ensuring customer