Retail Operations Lead — Outdoor Enthusiast

Sun & Ski Sports; McAllen (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Employer-Paid Basic Life Insurance

Accident Insurance, Critical Illness,

Hospital Indemnity, Pet Insurance, IDT

Paid Time Off (PTO)

401 (k) Plan + Company Match

Employee Purchase Discount

Job summary

Sun & Ski Sports is seeking an Operations Coordinator to drive store operations, cash handling, and customer service excellence. You will manage inventory, training, and CRM data while coordinating eCommerce fulfillment and vendor relations.

This role requires strong organizational skills and a proactive, numbers-driven approach in a fast-paced retail environment. The ideal candidate brings 1+ years in management and 2+ years in retail, with a passion for outdoor activities.

Qualifications

• 1+ years of management experience, with the ability to lead, motivate, and develop a team.
• 2+ years of retail experience with working knowledge of store operations and shrink reduction.
• Excellent interpersonal and communication skills for building strong relationships with vendors, buyers, store teams, and upper management.
• Proven analytical and problem-solving skills, with strong attention to detail.
• Highly organized with effective time management and multi-tasking capabilities.
• Outdoor Enthusiast with a passion for activities such as skiing/snowboarding, cycling, water sports, surfing, swimming, skating, or skateboarding.

Responsibilities

• Oversee all non-sales functions of the store, including front-end and back-end operations.
• Monitor cashier performance daily to ensure accuracy, speed, and customer satisfaction.
• Lead store operations in the absence of store managers, ensuring consistency and accountability.
• Manage bank deposits and cash handling procedures, including reconciling receipts, resolving discrepancies, and ensuring cash control.
• Identify and resolve register errors, and implement preventive solutions.
• Oversee eCommerce fulfillment processes, ensuring timely and accurate order handling.
• Handle inventory transfers in and out of the store, maintaining up-to-date Distro Status Reports.
• Manage the markdowns process, ensuring accurate and timely execution.
• Oversee freight receiving, including paperwork, drop shipments, and sensor tagging of merchandise.
• Process mark-outs-of-stock, warranty claims, and returns to vendors accurately and efficiently.
• Maintain store appearance, ensuring register areas and facilities meet company visual standards.
• Organize and maintain stockroom and back-of-house areas.
• Lead and manage the in-store training process for associates.
• Ensure consistent and accurate CRM data collection.
• Review and act on the Weekly Compliance Report to ensure store readiness.
• Oversee tech shop administrative functions, including paperwork and forms processing.
• Manage store supply ordering and inventory.
• Train, develop, and evaluate associates on key operational procedures.
• Assist with year-end inventory preparation and execution.

Skills

Leadership

Retail operations

Communication

Analytical thinking

Organization

Outdoor enthusiast

Job description

Sun & Ski Sports is seeking an Operations Coordinator to drive store operations, cash handling, and customer service excellence. You will manage inventory, training, and CRM data while coordinating eCommerce fulfillment and vendor relations.

This role requires strong organizational skills and a proactive, numbers-driven approach in a fast-paced retail environment. The ideal candidate brings 1+ years in management and 2+ years in retail, with a passion for outdoor activities.