Outdoor Gear Retail Ops Lead

Retail Concepts, Inc.; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Employer-Paid Basic Life Insurance

Accident Insurance, Critical Illness,,

Paid Time Off (PTO)

401(k) Plan + Company Match

Employee Purchase Discount

Job summary

Sun & Ski Sports in Memorial, Houston, TX is seeking an Operations Coordinator with a passion for the outdoors to manage non-sales store functions, drive accuracy in cashier performance, and lead operations when managers aren’t present. The role emphasizes precision, organization, and a customer-focused approach in a fast-paced retail environment.

The ideal candidate brings 1+ year of management and 2+ years of retail experience, with strong analytical and communication skills, and an enthusiasm

Qualifications

• 1+ years of management experience leading a team.
• 2+ years of retail experience with knowledge of store operations and shrink reduction.
• Excellent interpersonal and communication skills for building relationships with vendors, buyers, store teams, and upper management.
• Proven analytical and problem-solving skills with strong attention to detail.
• Highly organized with effective time management and multi-tasking capabilities.
• Outdoor Enthusiast with passion for skiing/snowboarding, cycling, water sports, surfing, swimming, skating, or skateboarding.

Responsibilities

• Oversee all non-sales functions of the store, including front-end and back-end operations.
• Monitor cashier performance daily to ensure accuracy, speed, and customer satisfaction.
• Lead store operations in the absence of store managers, ensuring consistency and accountability.
• Manage bank deposits and cash handling procedures, including reconciling receipts and resolving discrepancies.
• Identify and resolve register errors and implement preventive solutions.
• Oversee eCommerce fulfillment processes for timely and accurate order handling.
• Handle inventory transfers in and out of the store and maintain Distro Status Reports.
• Manage the markdowns process to ensure accuracy and timeliness.
• Oversee freight receiving, paperwork, drop shipments, and tagging of merchandise.
• Process mark-outs-of-stock, warranty claims, and returns to vendors accurately.
• Maintain store appearance and ensure compliance with visual standards.
• Organize and maintain stockroom and back-of-house areas.
• Lead and manage the in-store training process for associates.
• Ensure accurate CRM data collection and reporting.
• Review Weekly Compliance Report to ensure store readiness.
• Oversee tech shop administrative functions and paperwork processing.
• Manage store supply ordering and inventory.
• Train, develop, and evaluate associates on key procedures.
• Assist with year-end inventory preparation and execution.

Skills

Leadership

Customer Service

Analytical Thinking

Organization

Communication

Outdoor Enthusiast

Job description

Sun & Ski Sports in Memorial, Houston, TX is seeking an Operations Coordinator with a passion for the outdoors to manage non-sales store functions, drive accuracy in cashier performance, and lead operations when managers aren’t present. The role emphasizes precision, organization, and a customer-focused approach in a fast-paced retail environment.

The ideal candidate brings 1+ year of management and 2+ years of retail experience, with strong analytical and communication skills, and an enthusiasm