Retail Operations Lead — Merch & Pet Care

PetSmart; Bozeman (MT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Paid Weekly

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in Bozeman, MT is seeking a Retail Operations Lead to drive store performance through merchandising, inventory management, and pet care operations. This role opens and closes the store, oversees associates, and ensures a safe, organized environment while upholding PetSmart’s vision and standards.

The position requires leadership of a team, strong communication, and a focus on customer experience, with responsibilities spanning POS, merchandising, and daily store maintenance.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Responsibilities

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitates the associate experience and supports associate development through training, onboarding, mentoring, and coaching.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognize and celebrate associates driving overall engagement.
• Execute merchandise strategies to optimize sales, including receiving of product, placement, displays, and promotions.
• Manage inventory levels, audits, and sales trend analyses to inform replenishment and markdowns.
• Operate POS systems and handle cash with accuracy and policy compliance.

Skills

Retail supervision

Customer focus

People leadership

Communication

Job description

PetSmart in Bozeman, MT is seeking a Retail Operations Lead to drive store performance through merchandising, inventory management, and pet care operations. This role opens and closes the store, oversees associates, and ensures a safe, organized environment while upholding PetSmart’s vision and standards.

The position requires leadership of a team, strong communication, and a focus on customer experience, with responsibilities spanning POS, merchandising, and daily store maintenance.