Retail Operations Lead — Inclusive Workforce Development

The Church of Jesus Christ of Latter-day Saints; West Valley City (UT); Presencial; USD 48.000 - 64.000; Jornada completa

Descripción de la vacante

The Church of Jesus Christ of Latter-day Saints is seeking a Supervisor, Retail Operations to lead and mentor store associates, including those with barriers to employment, and coordinate vocational counseling with Development Counseling Services. You will drive customer satisfaction, staffing, and operational excellence.

Responsibilities include training, store openings/closures, performance management, and data-driven decisions to improve outcomes for associates and donors alike.

Formación

• Bachelor's degree in business, education, social work, or related field, or equivalent experience.
• Three years' experience in training, education, or customer service operations.
• Ability to lift 50 pounds and stand for long periods; physical requirements.

Responsabilidades

• Lead and supervise 12-25 store associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance.
• Schedule and coordinate store associate plan of care with Development Counseling Services.
• Implement behavior management techniques with associates to drive performance including de-escalation strategies.
• Manage store associate training program including schedule, time management and soft skills.
• Leads store associate team in areas including retail sales and merchandising, complex warehouse operations, and the logistics of a donation center.
• Schedule and manage the balance of advanced skills training and operations for store associates.
• Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
• Maintain confidential database of current work and productivity behaviors for assigned associates.

Conocimientos

Leadership

Training

Customer service

Communication

Data-driven decisions

Team supervision

MS Software

PCS/Inventory systems

Educación

Bachelor's degree in business, education, social work, or related field

Herramientas

MS Software

PCS/Inventory systems

Descripción del empleo

The Church of Jesus Christ of Latter-day Saints is seeking a Supervisor, Retail Operations to lead and mentor store associates, including those with barriers to employment, and coordinate vocational counseling with Development Counseling Services. You will drive customer satisfaction, staffing, and operational excellence.

Responsibilities include training, store openings/closures, performance management, and data-driven decisions to improve outcomes for associates and donors alike.